Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Culture & values

      3.5

      Work/Life balance

      3.5

      Senior management

      3.3

      Career opportunities

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jul 22, 2016

      Bodily injury specialist

      Bodily injury specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      None the management is awful

      Cons

      Over worked hostile work environment. They do not care about their employees. Very high turn over

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      9y
      We are sorry to hear that this was your experience here. We will share these comments. Thank you for your feedback.
      2.0
      Jun 18, 2016

      Apply Only If You Like to Work at a Reckless Pace

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my supervisors and my team of 12 other adjusters. Everyone was always helpful and I loved advising clients who had no idea how the repair process worked.

      Cons

      Its a call center and my biggest complaint is the expectation of replying to ALL your emails (30+) , ALL your voicemail (15+), team assist for other adjusters, type denial letters and take 10 new claims "inbetween" calls. This was a daily expectation. Throughout your 8 hour shift it was easy to take 10 new claims but impossible to do anything else so all of your work started backing up. And god forbid you want to show compassion to someone who has been in a terrible accident. If you are a call too long, you get an instant message from some supervisor saying, "you need to wrap up and take another call." And don't get me started on the customer surveys or how they rank you against the other employees. This job was not for me. I'm about quality, not quantity but if you like an extremely fast pace, give this job a shot. They're attrition rate is pretty high.

      1.0
      Feb 21, 2016

      Never work for this company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company Car, Business Cards, Business credit cards

      Cons

      lack of core values that are followed by all employees/management

      Viewing 136 - 138 of 1,517 Reviews
      Related searches: CSAA Insurance Group, a AAA Insurer jobs | CSAA Insurance Group, a AAA Insurer salaries | CSAA Insurance Group, a AAA Insurer benefits | CSAA Insurance Group, a AAA Insurer interviews | CSAA Insurance Group, a AAA Insurer conversations
      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.