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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,515 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Jul 9, 2008

      Utilize employees efffectively

      It consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are a person that is positive, immune to politics, and forward thinking you could bring into CSAA a new culture that would benefit the business needs and the employee needs. CSAA has a good benefit package and at the very top level seems to treat their employees well. Most of the management is good about a work/life balance as long as you set positive boundaries for yourself. Some people can work there a long time and succeed by doing very little work as long as they are pleasant. New employees can see that there is a lot of opportunity for improvement and there is something to be said for making a difference.

      Cons

      Management keeps changing in the technical areas. There has been three CIOs in the last five years. Each new manager has a set of goals and you have to change direction too often. Because there has been a change of CIO, the management team underneath changes often, so although there is a lot of opportunity there is also a lot of politics with low level/mid level management trying to create there "kingdom" of managers underneath them. Thus, there is a glut of managers with a small team of technical professionals. If you are technical, you have about 5 managers and not enough technical staff to complete the work.

      3.0
      Jul 8, 2008

      Keep with the times!

      Online product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you work in the right department, they will pay you well. Also, certain areas of CSAA will have a vast amount of resources to get the job done. People are smart and they care about the company and the membership at large. Any project that you complete at the organization will have an impact on the membership. Benefits are decent to good. Among the more impressive benefits are the great Health Savings Account, and the 20% on Verizon or AT&T phone service. The in-house cafeteria isn't bad; in fact, sometimes the food is really good. The move to Pleasant Hill BART is a big plus for those who commute to the new campus. Also there will be 700 parking spaces in the new building.

      Cons

      However, politics, somewhat backward mindsets and an antiquated infrastructure has stifled the company's ability to keep up with their competitors. These factors also inhibit CSAA's ability to complete projects that would enhance the company, the member benefits and its' standing in the industry. Moreover, the inability of departments to work together can make the environment very harsh. The company is attempting to push the mantra "Collaborate" to unify many groups. However, people use the "collaboration" to steamroll over each other and point fingers. Furthermore, the aforementioned factors contribute to the lack of a work-life balance. CSAA claims to promote a balanced lifestyle. However, when you work in this environment, you often work late hours trying to work around politics, poor infrastructure and outdated business mindsets to get your job done.

      3.0
      Jul 7, 2008

      CSAA midlevel management employee that is confused

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part working at CSAA is a fun place to be, I have never worked for a company that has Benefit package like CSAA.

      Cons

      too many managers and too many employees that are not stepping up to the plate to help improve CSAA. Too many employees that are just there, they do not go the extra mile to help improve CSAA as a whole. It drives me nuts to work with people like that, Maybe I am a rare breed, I do not know, I am just very frustrated, that myself as a manager in my division does not have to power to terminate an employee because that employee isn't doing there job to 100% of their ability. All I can do is write them up on a CAF form. Nothing gets done after that. Its a shame. It is a very hard place to get fired from, as long as you show up, do your job, even if you are doing the bare minimum at your job, it takes an act of GOD to get terminated even with the recent cut backs It is driving me nuts,I am trying my hardest to help improve CSAA's bottom line, yet next to me, my fellow employees are just cruising along, taking there time, there seems to be no sense of urgency in their actions or work ethics.

      Viewing 1498 - 1500 of 1,515 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,705 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.