Is CSC a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at CSC have rated their employer with 2.8 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of CSC employees being 2.9 out of 5 stars. Search open Customer Service Representative Jobs at CSC now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at CSC .

Does CSC pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at CSC with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at CSC.

What are the top reviewed jobs at CSC?

Software Engineer (208) , Senior Software Engineer (155) , Project Manager (146) , Senior Consultant (133) , Business Analyst (98) , Consultant (81) , Programme Analyst (79) , Systems Administrator (76) , Manager (66) , Associate Software Engineer (62) , Applications Developer (51) , Systems Engineer (49) , Director (48) , Senior Manager (48) , Principal Consultant (43)

What are the pros of working at CSC according to real employee reviews?

"I am able to work remotely when needed and there if a good work/life balance." ((in 435 reviews)); "Great people and in the past they took care of their people perhaps to a fault." ((in 351 reviews)); "Benefits were good at the time (around 2003) and # of sick days were generous." ((in 231 reviews)); "work culture is good and satisfactory" ((in 173 reviews)); "Flexible work timings, work from home" ((in 165 reviews))

What are the cons of working at CSC according to real employee reviews?

"Poor management who were continually obsessed with the "bottom line" rather than what was needed." ((in 438 reviews)); "low salary no bonus no salary increase no company phone no fixed phone no corporate event no goof coffee no milk......" ((in 228 reviews)); "Managers have nil technical skills." ((in 158 reviews)); "screw the employees; no training; aloof/unfriendly management; very much a daily grind; implementation of policy subject to manager whim; non" ((in 137 reviews)); "Frequent layoffs of personnel as the company constantly reorganizes to reduce it's cost structure." ((in 104 reviews))

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CSC

Now known as DXC Technology

CSC Customer Service Representative reviews

2.8

45% would recommend to a friend

(23 total reviews)

Mike Lawrie

32% approve of CEO

26% positive business outlook

Ratings by category

5.0

Diversity & inclusion

3.0

Compensation and benefits

2.9

Culture & values

2.9

Work/Life balance

2.5

Senior management

2.5

Career opportunities

Customer Service Representative employees have rated CSC with 2.8 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. CSC is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

1.0

Jan 8, 2017

Everything going to India - Bad treatment of American employees .

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of good people to work with, for now. Most supervisors are very nice and pleasant to work with. Lots is work to keep you busy!!!

Cons

Moving jobs to India by the boatload. Seems CSC can't get rid of their American employees fast enough!! They even have people training India to take their jobs. Employees are told it it just for extra help but then the American employee suddenly have no jobs. No raises in 4 years for lower level employees.

4.0

Jun 15, 2016

Fair workplace

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Informal, relaxed work environment. Good entry point into a big corporation and a decent place to gain experience.

Cons

Limited career progression, many brick walls when dealing with anything.

1.0

Dec 14, 2015

Ethics lacking, Culture bankrupt

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some of the people I worked with were amazing, however to be promoted you needed to be a complete brown noser, meritocracy is something they have not yet heard of

Cons

If you are a service provider to other companies, providing computer services and your income depends on resolving problem tickets for individual employees of the client, why would you ever want to fix underlying core issues, no matter how well documented those are? If you have complete step by step manuals regarding how to fix just about every single problem that occurs, then the underlying causes for those issues are easy to identify and eminently fixable. However if your entire business model hinges on the arguably unethical practice of charging clients for tickets resolved on shoddy, slapdash software you created yourself, why would you ever want to create better systems? or fix existing problems?

Viewing 4 - 6 of 23 Reviews

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Jobs at CSC

Inventory Control Specialist

Escalation Specialist

Help Desk Technician Tier 2

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CSC Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Everything going to India - Bad treatment of American employees .

Fair workplace

Ethics lacking, Culture bankrupt

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