Compensation is poor for the location and relative importance of the position; it is a bottleneck that this company profit sector relies on. You can't retain good employees for long at this pay rate.
A large empty, lonely, cold, and literally leaky office.
No real employee review process yet, they claim to be working on starting yearly reviews, but there is no evidence of that yet.
Little room for career growth in this role at Massachusetts office, you will be doing the same simple tasks for the foreseeable future. Not that repetitive tasks are bad per se, but if you are early in your career this position will not teach you much.
The coffee machine breaks far too frequently.