CTS reviews

The board is morally ambiguous, and are really just ghastly people with one goal, make money no matter the cost to the client or the staff. Meeting rooms quickly became offices as their ego's wouldn't allow these people to sit amongst their staff. CTS' acquisition plans have destroyed the reputation of two very good legal MSP's, which is a shame as CTS could have improved their reputation instead. But no, they just dragged the others down into the mud where they continue to operate. HR is being run extremely badly, and is a fantastic example of the level of nepotism that exists, never mind if the person can do the job or not, if your face fits you'll get promoted but it comes at a cost. Staff churn has been incredible, I've never seen or heard of anything like this in terms of leavers. Many of the people that had legal IT experience have now moved on. Some people are said to have left in less than a week, and this is for good reason. Unbelievably CTS have actually brought people in to try and fix the problems, they're effectively trying to 'buy' culture. If you're thinking of joining, I'd suggest looking around first and make sure this is going to be right for you. In my view it's only good as a waiting room until the right role comes along.

CTS acquired Sprout IT and CBS IT last November and CBS in particular has gone downhill from day one. It used to be a good place to work with a great team ethic but the pressures applied since then have ruined it. Since the acquisition 9 of the 22 CBS staff have left or have resigned, which says it all really. Staff are leaving and not being replaced and the CTS response is to recruit more people in management positions, usually supposed experts in the integration process. Not much use when you need service desk and support staff. Customer complaints are at an unprecedented level but they don't seem to care, just blame the service desk and employ more middle managers who haven't got a clue what to do about the disaster that is unfolding. On top of the customer complaints staff morale is at rock bottom and management response was to order everyone back in to the office, against Government advice at the time. CTS have a stated aim to be on the Sunday Times "Best places to Work" list - can't see that happening any time soon.