They expect too much work from employees and give too little support and an inferior, inefficient, confusing computer system to do it with. Everything is micro managed. There are too many "metrics" you are measured by. They expect you to do online training, but they do not give you enough time to actually do it...employees often have to do it during a shift, while helping customers, answering phones, and filling prescriptions so that no one really learns anything and often have to ask others for the answers to the evaluation test that you have to pass in order to get credit for the course. They measure you on how many vaccinations you give, how many phone calls you make, how many people enroll in an automatic refill system that doesn't work the way it should, how many people enroll in text messaging, how many prescriptions you fill on time, how long it takes to get a person through the drive through window,......I could go on and on. Every computer upgrade, innovation, procedure they introduce brings groans to the staff because they always result in more work and more bugs. This is a company run by non-pharmacists...or pharmacists who have not stepped foot in a pharmacy to work in years.
Also, this is a company based on the east coast and the decisions that they make make it obvious that they do not consider the west coast stores at all. The outside vendor order line (for certain items) has a deadline of 4pm PST, meaning if a patient came into a CA store on a Thursday after 4pm and we have to order brand name Diovan for them, they would have to wait until Monday to get it! And if you try an order a non-preferred generic (because the preferred is out of stock at both the CVS warehouse and the OV) you can only order enough for one patient...never mind that you have 10 patients waiting for it.
