CVS Health reviews

3.2

44% would recommend to a friend

(46,735 total reviews)
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David Joyner

49% approve of CEO

43% positive business outlook

CVS Health has an employee rating of 3.2 out of 5 stars, based on 46,735 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CVS Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

47K reviews
1.0
Nov 26, 2016

Resolution Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This position has gone under several other names in the past in order to make it difficult for candidates to find any reviews. The former titles were Quality Assurance Analyst, Grievance Analyst, Resolution Analyst, Caseworker, and so forth. The pros of this position is that it's an easy job for the short term for decent pay, if you have common sense and don't make a single mistake.

Cons

If you are a contractor, go into this position with low expectations; this way you are not hurt when you are inevitably let go. People who are older (50+) do not tend to last more than a week before being let go for -unknown- reasons. Contractors are hired in batches, with most being let go during training and shortly after training-until there is one left who gets a full-time employment offer. The full-time employees fall into different categories of just as toxic as the management, incompetent, callous, and kind. The kind employees typically find employment elsewhere. Generally, you need to know someone within the company to get a full-time offer.

1.0
Nov 6, 2016
Recommend
CEO approval
Business Outlook

Pros

The training team is really good.

Cons

• Performance metrics are implemented in such a way that employees rarely "earn" a max raise during your yearly review. • You're hired on and trained in two "skills". As you progress, you train in more "skills" which increases your workload. There is no compensatory pay raise as you demonstrate ability to provide support in multiple areas; you just increase your workload. So, you're almost incentivized to be good enough to not get fired, but not so good that they continue to train you because that just results in more calls. • The reason more calls/skills is a bad thing is because there's no upward movement. Rarely does a position become available, and when one does it's almost always filled based on seniority, not skill or ability. Upper-level positions are filled from outside the company, and mid-tier workers are content enough to just stay there, so there's no upward mobility for entry-level workers. Treat this job as training for another company. • Pay is bad. You start at $13/hr, which isn't terrible, but there's no increase as you learn more support skills, so ultimately you will be there for multiple years earning your paltry $0.20/hr or whatever annual raise. • Lack of pay increase means that people don't stick around. This means that level of service drops because your best employees leave. • Benefits are terrible. No coverage for any kind of ADHD medication. It was cheaper to take a coupon and go to Walgreens than it was to fill at the pharmacy I worked for.

2.0
May 29, 2016

Not worth it

Recommend
CEO approval
Business Outlook

Pros

Salary (mine was 60k/year although I've heard other store managers only making 50k/year). Training The people you meet, the relationships you'll build, and the lives you'll touch. Some of the field leaders are wonderful and supportive Corporate culture

Cons

No work/life balance. You'll find yourself working 6 days 60 hours frequently. You're also on call. Because MOST stores are only operated with a manager and a cashier per shift, if someone calls off and you can't find anyone to cover the shift it's you who has to go in. I can't tell you how many personal plans were broken because of this. I missed milestones in my children's lives. And if you can't find someone to cover, your working alone. I've never worked for a company where I spent/wasted so much time trying to cover shifts. You'll find yourself calling other stores begging for coverage often times with no success. When you have a managers meeting or training outside of the building, you are expected to work 6 days that week. Your not given extra payroll for this and you can't afford to pull the payroll hours from the stores budget. Most stores are operated with just a manager and a cashier, 2 that open and 2 that close. I operated 2 different stores during my career and the most payroll hours I had budgeted (not including a seasonal conversion week) ranged from 220 to 225. And when it was conversion week, you didn't have enough bodies to schedule the hours. As a salaried manager, you get an extra day off for holidays. I can honestly say that during my 18 months, I NEVER got that extra day off. Workload - unless your a high volume or 24 hour store, you will never be able to get everything done that your expected to get done. You WILL fall behind and you'll never catch up (unless your personally working 60+ hours 6/7days a week). In prepping for inventory, I worked 17 days in a row. The job overall is exhausting. Your truly not a store manager. Often times I felt like a glorified merchandiser - like wasted talent. It's all about metrics with customer service and managing inventory. Processes are forced even when they don't make sense. Benefits package - you would think that a healthcare company that is as strong and successful as CVS would offer a better benefits package to its colleagues. There are no choices. Your given a high deductible plan (family = 3,000). No copays for office visits. Once you pay out of pocket for everything until you hit your deductible, the coverage is 80/20. More could be said about prescription coverage. It was cheaper for me to use a discount card from the Internet and pay cash for one of my son's maintenance medication than it was to run thru the insurance. Opened 365 days a year Dealing with EXTREME couponers who bog down the checkout process and attempt to confuse you (some, not all). Lottery and photo dept (eats away payroll - will give you anxiety) The stream of vendors you'll be checking in and merchandise you'll be putting away. Often times you'll be checking in a vendor and have to stop to go be a cashier. Working truck. Pallets of totes that have to be unloaded and sorted by hand. Imagine a tote full of different cosmetics. Expectation is that a truck is worked and completed within 24 hours of receiving it. Unloading it outside in the rain/snow.

Viewing 106 - 108 of 46,735 Reviews

Glassdoor has 49,156 CVS Health reviews submitted anonymously by CVS Health employees. Read employee reviews and ratings on Glassdoor to decide if CVS Health is right for you.