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      CVS Health

      Engaged Employer

      CVS Health reviews

      3.2

      44% would recommend to a friend

      (46,746 total reviews)
      avatar

      David Joyner

      49% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      CVS Health has an employee rating of 3.2 out of 5 stars, based on 46,746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CVS Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

      Reviews by job title

      47K reviews
      2.0
      Nov 11, 2011

      Held Accountable with Hands Tied

      Strategic account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      CVS Caremark as a PBM has a significant advantage over it's competitors due to it's unique blend of retail pharmacy and PBM. The two organizations should complement each other and produce an awesome product/service for the clients and patients they serve.

      Cons

      Reorganization in the PBM has left the employees with workloads that are unrealistic and that leads to significant service problems for the clients. To make matters worse, management blames the individuals for poor performance and does not take any accountability for putting their employees in bad situations. Additionally, the clients hire consulting firms that put additional pressure on the account teams.

      2.0
      Sep 5, 2011

      Worst Job I've Ever Had.

      Pharmacy technician cpht
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working in a corporate environment means we had better pay than working in the retail facilities.

      Cons

      Starting pay was decent, but raises were rare. Management was clueless. Quick turnover rate for the entire facility. It was a call center environment so it was extremely stressful. We had unrealistic goals for the amount of calls we should be taking (often at the customers expense). Not a lot of guidance, but a lot of critiquing from managers. Rules and procedures were changed daily and we were often not aware of these changes, but then reprimanded for them. They had completely unrealistic expectations for workers, including long hours (insane over-time we were expected to work) and insufficient breaks and lunch. For clarification purposes: this job is not in the main CVS Caremark Office, but the CVS "Customer Care Center" branch. It's pretty much a call center where we took calls from customer's and doctor's filling medications. Often customer's and doctor's would get upset because instead of being connected with the retail pharmacy they called, they were connected to us. Because of this we would have to transfer calls back to the retail pharmacies. The stores would often get upset and drop our calls, which in turn upset the customer even more. It was a new idea that was not very well thought out. I do not think this facility will last much longer. By far this was the MOST stressful job I've ever worked. I worked their for a year, and even though I've yet to find a job that pays as well, I regret not leaving sooner! My advice: STAY AWAY!

      1.0
      Apr 27, 2011

      The more money CVS Caremark makes the more they cut back with employees

      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a paycheck 401K match is good You get a Discount at CVS - 20% off non CVS brand, 30% off CVS brand

      Cons

      -Yearly pay increases average 1-2% for reviews that are above average, that's when there isn't a wage freeze like in 2009 -Within the last year, CVS Caremark has reduced the PTO accrual rate, hitting employees that have been with the company over 10 years the hardest...nice way to say thanks for your commitment -Upper management disrespect and degrade employees, HR is useless, HR is there to protect the managers not the employees -If you have any type of medical issue that requires time away from work, even with approved FMLA, they will find a way to get rid of you.

      Viewing 175 - 177 of 46,746 Reviews
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      Glassdoor has 49,170 CVS Health reviews submitted anonymously by CVS Health employees. Read employee reviews and ratings on Glassdoor to decide if CVS Health is right for you.