Pros
Free health insurance, closed on Sunday.
Cons
Where to begin..? This is the most dysfunctional organization I have ever been associated with. The culture is a toxic top down, silo of middle aged dudes who have failed at every other opportunity afforded them. Training, Zip! Systems that simply don't function with computers that crash about every 30 mins. Managers that either can't manage or are so overwhelmed they can't function. EVERY customer experience ends in a complaint, usually over wait times, communication, refunds, refunds, refunds, unaccountable 3rd party measure/installers, delivery screw ups, "off shored" customer service agent named "Bob" or yes, usually all of the above!! In other words you develop a repour, sell the job and the customer is happy...then BOOM! It's just the way it is and as a designer YOU must deal with it. The weekly pay is less than a Target clerk and the 3% commission is paid on the 3rd week of the month. How you supposed to pay the rent?? They decided on a whim to deliver the product directly rather than have customers pick up...The whim relies on a 3rd party guy driving a rental truck and an understaffed "hub" that is weeks behind . . It is a total cluster and the "regional" who appeared only 3 times in a year, does nothing to resolve things...(and he just quit!) You are paid on deliveries if you can get your manager to actually process that, otherwise, oh well, maybe next month. Most months your paycheck is sitting in an unorganized warehouse! That same manager is also competing with you for sales once they discover they can't make any money otherwise. So your head is spinning all day long...angry customers, IT issues, unanswered phone rings constantly, how am I gonna pay the rent and oh here comes your secret shopper score! The shopper score which says you were wearing a nametag..the one you have never worn because its the size of a Hello I Am sticker! (they have more buttons than a waiter at Friday's! - WOW) Or the secret shopper says they did not provide measurements but left with a quote!?? , or that they got a follow-up call you would never have time to make. Yeah, that bogus report is what your "raise" will be based on if you are foolish enough to still be there at raise time!? But you likely got written up for that score so don't bank on that! If you have an ounce of common sense or come from a background where servant leadership is the culture your head will explode here. They do have a decent product you will be proud to sell, but buckle up cause the decent ends there! Don't say you haven't been warned!
