Pros
Very strong customer service culture that helps overcome other flaws (but that declined over my time there). Very high quality employees - very good at recruiting smart people who fit into their overarching culture. Tries very hard to work smartly and is very analytical and self-critical. Compensates pretty well compared to competitors and encourages relocation from property to property for management to keep the perspectives fresh in each market.
Cons
Sets goals that are nearly unattainable, very high-stress environment as a result (it's all self-inflicted). Impossible to move up the ladder internally without an MBA from the "right" school - drives out long-term highly experienced employees into other companies. Spends to much analytic time in looking at trees and ignoring the forest. So much analytic information that it becomes too much for anybody to actually comprehend on a regular basis. Senior management always looking to "gotcha" each other and those who report to them (like it's a contest to prove how smart they are to each other by denigrating somebody else).
