Cafua Management reviews

I feel bad for anyone who works there, I’ll be so honest. My manager was great. But the higher-ups are different. At my specific location the higher-ups would ALWAYS come to hold their meetings in. Not that big of a deal.. until they swarm out onto the floor to make stuff when we’re so busy and so behind with tickets. And then they’re like “oh how do you make this?” aren’t you literally the multi-unit manager? You should know this. Speaking of the MUM, if nobody can cover a shift he’s gonna do his absolute best that he can to not cover that shift, he will overwork the manager of said store any day before he comes in to help out. Isaac is new, of course, the old MUM would come in any day and actually cared to make a connection with his employees. The very FIRST DAY the MUM was IN TRAINING he comes up to me and says “do you have a different hat?”. Granted yes my hat was a different brand but not even a hello? My name is? Nothing until after he asked his question. Moving onto pay. Yeah no you’re 100% getting underpaid for EVERYTHING you do. I was a shift leader. I did everything a shift leader did, I held a key, I did temps, I did refunds, I held up customer complaints, I ran closing shifts, I did the stuff NOBODY else wanted to do. I was a shift leader. I was getting paid $16 an hour. Which is what I was hired at. I did not get a raise in the 9 months I worked for Cafua. Mind you too, I had prior experience at another Dunkin, so it’s not like I was brand new to the setting, and they knew this. The only thing I could recommend if you were to work here is to work part time. That way, you’re not being overworked and underpaid. A lot of stuff who were full time including me were overworked to the max. I knew someone who worked a 8am-8pm shift, the poor person wasn’t even a shift leader. My personal schedule was 10am-8pm. I worked 10 hour shifts majority of the week. At $16 an hour, with just how busy our store was, it wasn’t worth it. I was so burnt out by the end of the day.

Crappy management. Will take one skanillion years to clear your payroll to even begin training at all. Then will proceed to not be flexible with you. Poor communication on management’s behalf; expect you to cater to them but can’t offer the same respect to your time. Very unprofessional. You need to communicate with your employees & offer the same grace you expect yourself. Not to mention any of the hierarchy & pecking order games that can be found in dynamic of these sort of workplaces. Step carefully or be stuck in toxicity. Although, you just may get judged right off the bat, with prejudice. It’s always a Russian roulette with franchisees, of course.