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Calix

Engaged Employer

Calix Customer Success Manager (CSM) reviews

4.1

11% would recommend to a friend

(6 total reviews)
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Michael Weening

100% approve of CEO

100% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Work/Life balance

5.0

Compensation and benefits

4.1

Diversity & inclusion

4.1

Senior management

3.2

Career opportunities

Ratings by demographic groups

Reviews by job title

6 reviews
5.0
Oct 25, 2022

Excellent Company to Work For - Benefits, Appreciation, and Opportunity

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Calix has exceeded my expectations. They offer great pay and benefits. They have a strong leadership team that sincerely values their employees, putting careful thought into workloads, communication, professional development, and appreciation. The company is aligned with its mission and purpose and is growing. They are well-known in the broadband industry and have a strong future. They are also very strong in running a work-from-home culture.

Cons

I have none at this time.

5.0
Mar 21, 2022

The best culture I've ever experienced!

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Calix really does care about its employees. Many say this, but Calix puts it into action. The 3 Pillars are put into action: 1. Know your purpose 2. The three C’s—Collaborate, Create, and Communicate 3. We take care of our own #3 is my favorite! Take care of myself, my health, and my loved ones before I take care of Calix.

Cons

Onboarding was a little confusing. There is so much information available, and it is in multiple locations. A more simple list would help lessen some confusion.

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Calix Response
4y
Thank you for providing your thoughts regarding our 3 pillars and your onboarding experience. Based on your feedback and others, we plan to create a simple user guide that includes a list of onboarding materials and where they are located. Thank you again for sharing your thoughts and helping us improve.
5.0
Jul 12, 2021

This team is truly special

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

The hiring process is rigorous and they are very protective of their team culture - rightfully so! This is the best team I've ever been a part of. Everyone is smart, strong in their expertise and extremely capable, as well as collaborative, kind and respectful. It's a very special combination that doesn't happen by accident. The senior leadership team has done an incredible job cultivating this fun, dynamic and engaging group. Internal communication is second to none. In my short time, I have seen a clear focus on professional development, continuous improvement, mental and physical health awareness and work-life balance from the leadership team. The benefits are robust and it's easy to find support when you need it.

Cons

The team is experiencing some growing pains, but leadership is aware and has engaged strategic teams to improve the onboarding and training programs. There is no shortage of information available, it's just a matter of packaging it into an easy to follow onboarding program. There are a lot of team meetings, which helps to keep the teams engaged and communicative, but it does create a cluttered calendar, and you must be extremely comfortable with spending multiple hours each day on Zoom calls.

Viewing 4 - 6 of 6 Reviews
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