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      CallTower

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      CallTower reviews

      3.6

      68% would recommend to a friend

      (62 total reviews)

      Bret England

      74% approve of CEO

      70% positive business outlook

      Ratings by demographic groups

      CallTower has an employee rating of 3.6 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CallTower employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      62 reviews
      2.0
      Aug 8, 2016

      Needs Serious Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Trying to make it an enjoyable place to work. The CEO seems to be a nice person, but sometimes meddles in things he should not, the COO seems to be trying his best. Most of the people are good people in a bad situation. This company could be a great place to work... someday. Do some great things for their employees as far as insurance and benefits. Trying to help with some of the needs that we all have. Do a good job of trying to keep the moral up. Want to have happy employees. Have goals for everyone and want to have people that believe in that goal.

      Cons

      Have not figured out how to make it a functional place to work yet. Training was horrible and was ran by someone who does not have the ability to understand, or listen, and retired in their mind years ago. The policies and SLA's are convoluted and always changing, they need to be changed to a sound policy, then left alone until the customers and the employees know them. The simplest thing that the customer should understand at the very beginning is tiptoed around by sales to get the customer to buy, then management at certain levels just suck up rather than tell them technology doesn't work based on the customers feelings to get them to stay, the technicians are allowed to take verbal abuse and blame for something that has nothing to do with the technician to placate the customer. HR is done at another building... Supervisors sometimes work from home... Nepotism...

      avatar
      CallTower Response
      8y
      We do strive to build an healthy and productive work environment for our employees. The feedback we get from new employees is our benefits are very employee friendly with contribution to health savings account, matching 401k, wellness program as well as affordable medical insurance. We feel as that “someday” is today. In 2012, CallTower implemented a strict nepotism policy. It is not known if the reviewer was here prior to that date when there were some concerns, hence the policy. Company is very different today from 4 years ago or even a year ago. We are constantly growing, changing and out performing.
      3.0
      Aug 1, 2012

      Fast paced, constantly changing, ability to make a difference

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Constantly learning, many opportunities to grow. Company has gone through some major changes, heading in the right direction.

      Cons

      CEO needs to be real. He doesn't seem to really care about his employees. Priorities are constantly shifting when the CEO goes out to visit a customer. Anything that customer wants now becomes our #1 priority whether it should be or not.

      Viewing 28 - 30 of 62 Reviews
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      ReviewsCallTower reviews

      Glassdoor has 62 CallTower reviews submitted anonymously by CallTower employees. Read employee reviews and ratings on Glassdoor to decide if CallTower is right for you.