Canon ITS reviews

Customer calls as with any call center

It's a call center, so you have to deal with the downsides of a call center (low pay, always on the phone, short breaks, call metrics, constant call monitoring, etc.). Pay is not that great, it could be better, but given this is a call center and a high military area it works out for them (Canon) because there will always be warm bodies to fill the seats. Extremely hard to be promoted, especially within your first year there. Short breaks, you pretty much have to scarf your food down. Not much time off the phone. Metrics can be daunting; example you can help a customer with their issue, the customer can be completely satisfied and say they will be a Canon customer for life, but if you didn't collect their information or close the call right, its a "bad call" and you will get dinged for it. Mandatory overtime. Upper management seems out of touch with what's actually happening on the front lines. Some of the policies in place or the decisions that are pass down from upper management just doesn't make sense.