Canon Customer Service (CSR) reviews

3.2

60% would recommend to a friend

(82 total reviews)
avatar

Fujio Mitarai

90% approve of CEO

29% positive business outlook

Customer Service (CSR) employees have rated Canon with 3.2 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Canon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.5 stars).

Reviews by job title

82 reviews
4.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Well-known global brand with strong market presence. Talented and supportive colleagues across teams. Good exposure to enterprise customers and complex sales environments. Opportunity to learn in a large international organization.

Cons

Increasing focus on internal initiatives over core commercial execution, impacting sales effectiveness Perceived lack of merit-based consistency in recruitment and career progression Concerns around transparency in certain HR and reporting practices Imbalances in sales performance and resource allocation, particularly between segments Periods of instability in 2025, affecting trust, morale, and retention Limited focus on sales training and capability development compared to other internal priorities Strategic direction creating uncertainty around the long-term role of the sales organization

4.0
Jan 29, 2026

Nice place to work

Recommend
CEO approval
Business Outlook

Pros

Great support from management & colleagues. Nice environment and targets were achievable.

Cons

A bit quiet and small canteen.

3.0
Oct 23, 2025

Work environment

Recommend
CEO approval
Business Outlook

Pros

Everyone were decent and friendly

Cons

Most of them will be 35+ years old

Viewing 1 - 3 of 82 Reviews

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