Capco reviews

Thank you for your feedback on the many benefits of working for Capco and, in particular, our success in maintaining our entrepreneurial spirit and high levels of empowerment. We believe these have been important in supporting the strong growth we are enjoying in the firm. Unsurprisingly in a growing and entrepreneurial firm, we run a lean HR function placing the emphasis on supporting effective people management and development of potential in our leaders. That said, the function is still here to support our people and will intervene actively to optimize deployment, develop talent or promote travel options when the opportunity arises. We are also looking to continually improve the experience of working at Capco for our people and would like to better understand how we can do so. On Knowledge Management, we know that this is an area in which we can improve now that we are truly independent and can no longer rely on the platforms of our parent company. Nevertheless, this gives us a unique opportunity to tailor an approach specifically to our requirements and those of our people and clients. We have also made a swift start and introduced a new knowledge management platform recently to capture and share information more effectively. Initial feedback is good and we believe this will enhance opportunities to share information and enable more effective collaboration amongst our teams. While performance management can be a challenging core process at every firm, it is another area in which we have sought to respond to the feedback from our people and deliver a more transparent and holistic approach. The recent pilot did not take 12 months because of a lack of staff or expertise, but because we wanted to evaluate the entire performance cycle from goal-setting to final review before we launched our new approach. The Performance Management Framework at Capco now promotes a holistic and transparent assessment of your historic performance (including your broader contribution to success through activities outside the ‘day job’). It also promotes continuous feedback (via a mobile app) to drive your future development and progression. We have received positive feedback about the new process and the additional transparency provided via the new framework. We invest heavily in Learning and Development and sponsor a wide variety of learning programs increasingly focused on driving career progression for our people. Learning is linked more closely than ever to attaining career goals including Partnership. Whilst it is fair to say that learning becomes more tailored to career plans and new market developments post Senior Consultant level, you would expect this in a firm that is operating in areas of the market that are developing quickly in capabilities that are shaping solutions as well as delivering them. Finally we are not ashamed of our commitment to take talent into the firm from wherever it resides. We have lots of examples of people who have been successful consultants who started their careers in industry. We think that it is important to have diversity of talent. We believe this enhances our inclusive culture, fosters creativity in our solutions and makes the firm a great place to work. If you would like to discuss any of the points raised in your review then please reach out to your HR Business Partner or HR Lead, Mary Keller.

Thanks for sharing your feedback. Capco offers comprehensive benefits to our employees. We’re glad to hear that these have been important to you. The figure you quoted on attrition is not correct, our attrition is nowhere near that level. Attrition has been at or below industry standards in Capco. There are many opportunities to progress and develop as we grow the firm and these factors contribute to the higher retention levels we enjoy. There are several ways in which people are recognized for their contributions. This is very important to us. Our structure is matrixed, with industry and capability domains. It is relatively flat which means employees have more direct access to senior leaders and more opportunity to make an impact. Our 401(k) plan is highly competitive with a significant match. Through the 401(k), our people can defer some of their income on a tax-deferred basis and benefit from earnings and a significant match. With regard to placement in roles, we have dedicated resourcing professionals who focus exclusively on finding suitable projects for consultants (mindful of both skills and personal development). The way we staff projects is inclusive and interactive. We encourage employees to share their interests in different types of work. Everyone has visibility of all available opportunities and people are free to apply directly for roles of interest to them. While we can’t always accommodate every request, we do make it a priority to place people in the roles they are seeking so they are highly motivated and will be successful. As the firm is enjoying rapid growth a broader range of opportunities are available to our employees. Please feel free to reach out to our Americas HR Lead, Mary Keller, to discuss your feedback and how we might best support you.