Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 19 reviews)); "Good benefits" ((in 13 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 5 reviews)); "Leadership is supportive and transparent" ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 8 reviews)); "Too many managers" ((in 4 reviews)); "Salary is decent but not exceptional." ((in 4 reviews)); "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

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Capital Blue Cross

Capital Blue Cross reviews

3.4

53% would recommend to a friend

(170 total reviews)

Todd Shamash

60% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Capital Blue Cross has an employee rating of 3.4 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

170 reviews

2.0

Oct 22, 2015

Don't recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good pay and good benefits

Cons

very top heavy in exec and senior roles limited opportunities for advancement political environment and cliquish with little to no mentorship (very siloed and territorial) old tech, old processes and slow to change the talked about 'culture' does not match up to reality in most business areas and departments (low morale throughout)

4.0

Jun 14, 2015

Business Strategy and Operations Intern

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Experienced staff, exposure to all areas of the business, and increased understanding of Health Insurance world

Cons

Old workforce, projects take TOO long, no sense of urgency

4.0

Mar 21, 2015

CBC company review

Analyst

Recommend

CEO approval

Business Outlook

Pros

Wonderful benefits and value work life balance. Good bonus structure to reward employees on performance. Strong health and wellness programs for employees.

Cons

Culture can make it hard for changes to occur. Smaller plan, which is being forced to innovate in changing healthcare marketplace.

Viewing 67 - 69 of 170 Reviews

Jobs at Capital Blue Cross

Social Work Care Manager

Facilities Technician

Clinical Development and Education Consultant

Vice President, Affordability

Senior Employee Relations Consultant

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Capital Blue Cross reviews

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Don't recommend

Business Strategy and Operations Intern

CBC company review

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