Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 19 reviews)); "Good benefits" ((in 13 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 5 reviews)); "Leadership is supportive and transparent" ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 8 reviews)); "Too many managers" ((in 4 reviews)); "Salary is decent but not exceptional." ((in 4 reviews)); "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

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Capital Blue Cross

Capital Blue Cross reviews

3.4

53% would recommend to a friend

(170 total reviews)

Todd Shamash

60% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Capital Blue Cross has an employee rating of 3.4 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

170 reviews

1.0

Apr 15, 2026

Flexibility can't outweigh toxic culture and disorganization

Clinical support specialist

Recommend

CEO approval

Business Outlook

Pros

Flexiablitiy . 401k not too many pros.

Cons

Toxic work culture that starts from the senior director down in care management, very un organized and unprofessional.

Capital Blue Cross Response

2mo

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel this way about the culture and organization within our care management team. We understand that a positive work environment and strong leadership are incredibly important, and we take concerns like yours seriously. We appreciate your honesty and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

1.0

Mar 2, 2026

High stress, no work-life balance

Utilization management

Recommend

CEO approval

Business Outlook

Pros

Coworkers try to help when they can

Cons

Toxic environment Micromanaging of staff Unrealistic expectations of workloads - work fast, but don't make any errors, and do more work when others leave or call off, but don't work overtime to complete Poor work-life balance Burnout/PTSD Ageism

Capital Blue Cross Response

2mo

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that you feel this way about the work environment and workload expectations. We understand that work-life balance, supportive leadership, and a positive culture are incredibly important, and we take concerns like yours seriously. We appreciate your honesty and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

5.0

Nov 18, 2025

Very Satisified

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Leadership is supportive and transparent

Cons

No significant cons working here

Capital Blue Cross Response

2mo

Thank you for taking the time to share your feedback. We’re glad to hear about your positive experience with supportive leadership and transparency, and we truly appreciate your recognition. It’s great to know you’re finding value in your experience at Capital Blue Cross, and we’re grateful to have you as part of the team.

Viewing 73 - 75 of 170 Reviews

Jobs at Capital Blue Cross

Senior Director, Business Innovation

Social Work Care Manager

Facilities Technician

Clinical Development and Education Consultant

Vice President, Affordability

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Ratings by category

Ratings by demographic groups

Reviews by job title

Flexibility can't outweigh toxic culture and disorganization

High stress, no work-life balance

Very Satisified

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