Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 15 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 6 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 11 reviews)); "The management was horrible." ((in 9 reviews)); "Layoffs, Great people forced out (early retirement packages) or Demoted; replaced by Deloitte People and/or young, inexperienced newly hired promoted to Managers and Directors." ((in 5 reviews)); "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." ((in 3 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Skip to content Skip to footer

Notifications

Capital Blue Cross

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(170 total reviews)

Todd Shamash

60% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

170 reviews

5.0

Nov 24, 2025

Great emoloyer

Learning and development specialist

Recommend

CEO approval

Business Outlook

Pros

Family-Life Balance Salary Remote- Hybrid Great leadership Transparency from leaders

Cons

Our team is operating with significantly fewer staff than our workload requires, and while we are committed to delivering high-quality work, the current pace and volume are not sustainable long term. To maintain the level of excellence expected of us—and to prevent burnout that could compromise both productivity and staff well-being—we need additional personnel support. Expanding our team will ensure continuity, improve capacity, and allow us to meet organizational goals without compromising the health and effectiveness of the people doing the work.

Capital Blue Cross Response

2mo

Thank you for taking the time to share your feedback. We’re so glad to hear about your positive experience with work-life balance, leadership, and transparency, and we appreciate your recognition of the team environment. We also understand your concerns regarding workload and staffing levels, and we recognize how important adequate support is to maintaining a positive workplace. We value your perspective and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.

3.0

Nov 24, 2025

Remote Role

Provider service representative

Recommend

CEO approval

Business Outlook

Pros

Good Hours, Good Pay, Good PTO

Cons

Adherence Policy needs improvement. Micromanaged all day.

Capital Blue Cross Response

2mo

Thank you for taking the time to share your feedback. We’re glad to hear about your positive experience with pay, time off, and work schedule, and we appreciate your recognition of those aspects. We also understand your concerns regarding adherence policies and day-to-day oversight, and we take feedback like this seriously. We will continue to use insights like yours to make Capital Blue Cross a better place to work for everyone.

5.0

Nov 18, 2025

Very Satisified

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Leadership is supportive and transparent

Cons

No significant cons working here

Capital Blue Cross Response

2mo

Thank you for taking the time to share your feedback. We’re glad to hear about your positive experience with supportive leadership and transparency, and we truly appreciate your recognition. It’s great to know you’re finding value in your experience at Capital Blue Cross, and we’re grateful to have you as part of the team.

Viewing 7 - 9 of 170 Reviews

Jobs at Capital Blue Cross

Health Plan Workday Financial/Accounting Analyst

Manager, Data Engineering

Senior Employee Relations Consultant

Capital Blue Cross reviews FAQs

Reviews Capital Blue Cross reviews

Capital Blue Cross

Capital Blue Cross reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great emoloyer

Remote Role

Very Satisified

Jobs at Capital Blue Cross

Capital Blue Cross reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Capital Blue Cross reviews FAQs

Jobs at Capital Blue Cross