Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 20 reviews)); "Good benefits" ((in 16 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 6 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 8 reviews)); "Layoffs, Great people forced out (early retirement packages) or Demoted; replaced by Deloitte People and/or young, inexperienced newly hired promoted to Managers and Directors." ((in 5 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "Salary is decent but not exceptional." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

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Capital Blue Cross

Capital Blue Cross reviews

3.4

53% would recommend to a friend

(170 total reviews)

Todd Shamash

60% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Capital Blue Cross has an employee rating of 3.4 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

170 reviews

1.0

Feb 12, 2019

Very unprofessional

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing, absolutely nothing. The job was terrible

Cons

If you like getting treated like a prisoner, & enjoy working with a bunch of low class managers who do nothing but breathe down your neck and just make you feel uncomfortable and everything you do is wrong this is the perfect job for you !

5.0

Jan 21, 2019

Company that actually cares about employees

Associate technical business analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedules and work from home opportunities, management that accommodates family hardships, generous time off

Cons

Training and documentation seem to be in need of an overhaul all around

3.0

Dec 17, 2018

Clear as glass

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* Good education coverage * Relaxed dress code * Good technology budgets

Cons

* Poorly organized departments with inexperienced management * Overly large population of management * Large population of management do not hold any valid credentials for the area that they manage. * Toxic culture with limited troubleshooting skillset * Antiquated staff awaiting retirement with limited drive to learn. * C level management is made up of friends that use to work with each other so forget advancement * Some management do not adhere to policies * Slap on the wrist mentality with policy enforcement

Viewing 118 - 120 of 170 Reviews

Jobs at Capital Blue Cross

Manager, Data Engineering

Utilization Management Clinician - CCR

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Very unprofessional

Company that actually cares about employees

Clear as glass

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