Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 15 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 6 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 11 reviews)); "The management was horrible." ((in 9 reviews)); "Layoffs, Great people forced out (early retirement packages) or Demoted; replaced by Deloitte People and/or young, inexperienced newly hired promoted to Managers and Directors." ((in 5 reviews)); "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." ((in 3 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

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Capital Blue Cross

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(170 total reviews)

Todd Shamash

60% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

170 reviews

4.0

Mar 20, 2019

A good employer in an ever-changing field

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive senior management; great benefits; community minded

Cons

Stressful environment with constantly shifting (and sometimes contradictory) priorities

3.0

Sep 4, 2018

Overall a good company to work.

Financial accountant

Recommend

CEO approval

Business Outlook

Pros

Help advance your career if they see you are ready.

Cons

Compensation is lower than what I am happy with and benefits are included in salary discussions to minimize take home.

4.0

Jan 30, 2018

Great Place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great place to work. Excellent benefits and incentives.

Cons

Can be difficult to advance in management roles.

Viewing 151 - 153 of 170 Reviews

Jobs at Capital Blue Cross

Utilization Management Clinician - CCR

Manager, Data Engineering

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A good employer in an ever-changing field

Overall a good company to work.

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