Capital Insurance Group reviews

In the Spokane office, the experienced Commercial management left a few years ago and were replaced by neophytes whose primary skills seemed to be projecting phony positivity to their superiors. It became a kind of "mean girls" environment and not about competence. The now-former CEO, Arne Chatterton, encouraged this kind of behavior. He dismantled what had been a healthy company culture under Peter Cazzolla and financial performance suffered. Now that Andy Doll has become CEO, things may improve--he does not manage by bullying and knows his stuff.

The recent acquisition was due to management bankrupting the company. They consistently perform poorly in the metrics outlined below. Financial - Year after year of losses and finally bankruptcy. Culture - Political, dishonest, and chaotic. Management overworks employees with the promise of reward, but never delivers on their end. They then take credit for the work and reward themselves and their buddies. Employees catch on to their act and either start doing the bare minimum or leave. The employees that choose to stay are often subject to a hostile work environment and retaliation when promises stop being an incentive. Operations - Due to culture, managerial incompetence, and high turnover the company is dysfunctional. There isn't a consistent workforce, competent employees are forced to pick up the slack of incompetent ones, bad decisions are made out of panic, large initiatives constantly get dropped, and any work that does get completed is shoddy guaranteeing it gets revisited. Reputation - Management doesn't value employees, customers, or shareholders and their results reflect it. Among employees, there is high turnover, low morale, low engagement, poor reviews, and an inability to acquire talent. Among customers, there are poor reviews, loss of business, and lawsuits. Among shareholders, there are losses, constant poor performance, and dishonesty. Accountability - Management and certain departments are never held accountable, which encourages bad actors to rise to the top. Employees were hopeful that accountability would come with the acquisition, but unfortunately the bad actors ended up getting big promotions.