Capital One reviews

3.6

59% would recommend to a friend

(18,984 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Apr 6, 2022

Awful internal mobility

Recommend
CEO approval
Business Outlook

Pros

Can’t think of any right now

Cons

Unbelievably difficult to move internally. Pay discrepancy is ridiculous. They talk about diversity but women of color especially are at the bigggest disadvantage here. They’re not set up for success.

1.0
Mar 21, 2022

Toxic Culture filled with Gas Lighting and Micromanagement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company gives back to the community in a BIG WAY! Company does the right thing for its customers.

Cons

Leaders care more about how they look and show up than about employees and doing the right thing. Gas Lighting, lying, backstabbing, and self promotion are prominent across technology.

2.0
Feb 25, 2022

Toxic performance culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance is extremely good at Capital One. Families are the norm and are very well supported with decent leave policies and flexible work arrangements. They are in no rush to return to the office, and leaders as well as associates extol the benefits of working from home. Compensation is quite high for certain job families (ie. software engineering), but uneven for other groups.

Cons

Meeting culture can be paralyzing due to personnel bloat at the bank. Leadership and steering meetings often involve 30+ people, which makes it difficult to generate decision or have meaningful conversation. Performance culture forcing PIP quotas breeds a climate where bootlickers are rewarded and independent thinkers are punished. In the end, calibration boils down to a popularity contest where people who are well liked by leadership get promoted and those who challenge leadership are voted into weak performance and managed out. You will find that there are two classes of employees at Capital One, lifelong veterans who have been with the bank for 20 or more years, have never worked anywhere else and are -deeply- invested in the way things are, and folks who've been around for 2 or 3 years deciding if it's worthwhile to stick it out. The former class are entrenched and know how to use the performance management system to reward each other and cement power. The second class are prey and fodder for the veterans.

Viewing 430 - 432 of 18,984 Reviews

Glassdoor has 21,370 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.