Capital One reviews

3.6

59% would recommend to a friend

(19,001 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 19,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Feb 13, 2014

Talks the talk, but does not walk the walk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very selective hiring process ensures above average talent. Benefits are ok but not great.

Cons

They hire talented people with diverse backgrounds, but once you are on board your opinion means nothing. Calibrations and forced rankings causes a "Lord of the Flies" mentality to reviews instead of evaluating people on the merits of their work.

1.0
Jul 5, 2013

Unofficial Hiring Freeze in Richmond

Recommend
CEO approval
Business Outlook

Pros

Onsite gym, the ability to work from home, great co-workers

Cons

Super political environment, nepotism, and poor leadership in the mid levels. Managers will use assorted data to hide behind making any true managerial decisions. There is a hiring freeze in Richmond, making mobility very difficult. Capital One cannot stay out of the news with their shady business practice. The work from home option really just means you are going to be working about 12 more hours than you would in a normal work environment every week.

4.0
Feb 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Amazing employee benefits and resources. Well-communicated agenda and ambitious outlook that is infectious.

Cons

A very process-bloated organization. An elaborate network of people/processes/initiatives that they think 'ensures' high quality results (speaking from the Digital side). Being a (primarily) credit-card oriented company, the work pipeline is looked at from a capacity/operational perspective and cannot be tied directly to revenue. I come from an IT/Software vendor where work was done right the first time, and FAST - because it was tied directly to revenue. The meeting culture here is bizarre. My previous company had a high ratio of remote workers, so we EFFECTIVELY used email and stuck to conference calls to get decisions moving. Here, half the people in my meetings aren't paying attention and busy instant messaging about something else. The meetings end up with little to no headway and always include the words, "it sounds like we need to have more conversations about...". I'm not exaggerating. The worst part is that these people can't be in my meetings because they're double booked in someone else's. All the while, mine was TRULY more important to the organization than the one they attended. So, two meetings are shot while one of them could've been dealt with via email in a smart manner. Every time I craft comprehensive well-written emails, people want to set up a meeting to discuss because they don't want to take the time to read it and think it through. These are all smart people working here. They are all brainwashed into this ADD pace of perpetual confusion.

Viewing 478 - 480 of 19,001 Reviews

Glassdoor has 21,387 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.