Capital One reviews

Oh my, the metrics. How they grade calls is, in my opinion, not great. They introduced a new grading system when I first started and it caused so much stress and anxiety with new team members. Even those who have been here for YEARS have received low grades. You need to stay in this position for 6+ months (minimum), but what they don’t tell you is your grading, surveys and attendance also plays a part in moving up in the company. Which is completely understandable. Why would you encourage an employee to move up when all they do is call out? My con is against the grading and surveys being held against us. Customers have given bad surveys for things out of our control as agents. So in the long run, those numbers will be held against us for moving up? And it would be something like “interest is too high” which is out of an agents control. Moving up in the company from being a call agent is truly truly difficult! Also, the hours when you first get hired. Training was 8 hour days but production was 11 hour days. I barely had time to spend with my family, eat or even get enough sleep. And on top of that, the abuse from customers over silly things like missing payments, interest charges, card declines. I’ve been threatened, name called and just overall degraded by these customers.

bad salary that's it give me more