Capital One Customer Service Representative CSR reviews

Users say... "Good work life balance if you are low on the totem and not trying to get a promotion" "The culture is great and processes are set up to allow entrepreneurial thought at any level." "• Great people (the ones who aren't looking to simply climb the ladder)" "The pay was good and the McLean building was amazing with lots of resources" "The salary was good and decent." 

Users say... "Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" "Some of my friends were not as lucky as I and were under some bad managers." "Each performance management cycle is brutal and causes everyone stress." "And then senior leadership says “we’re doing great” then make decisions directly against the grievances of the employees." "Frequent layoffs and outsourcing"