Capital One reviews

3.6

59% would recommend to a friend

(18,884 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Feb 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits and nice perks at West Creek - that's about all I can say...

Cons

(1) Raises, bonuses, and promotions are based on how others view you instead of the quality of the work that you do - if you are a good "politician", then you will excel here. This leads to people being promoted into people management positions that have no idea what it takes to really manage people. Rewarding people who do nothing but socialize with higher ups is not the way to run an organization. (2) Very stressful environment where backstabbing and politics are common - I was placed on a PIP because I asked to change managers and the PIP contained untrue information about my work performance. After my PIP was completed and I did everything I was told to do, I was told that I didn't meet expectations and let go - with a huge severance and the option for re-hire. This is due to the fact that they knew I could sue them for gender discrimination and disability discrimination (I ended up having to go on stress medication due to the bullying I endured at Capital One). Severance letter released me from being able to file legal action. In my entire career, I have had better than satisfactory performance reviews and have been promoted over and over again - I have never been written up for performance in my entire life until now. They have trashed my reputation and my career. (3) This company has a known reputation for being a horrible place to work. When I mentioned my experience to people who don't work at Capital One (such as my doctor), their reply is always that they have heard this happening several times with other people.

2.0
May 16, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay I guess was fine

Cons

They preach DIB, yet when I was facing issues as a nonbinary person such as being misgendered by coworkers, the solutions offered were inadequate. They essentially offered for people who weren't nonbinary to explain my pronouns for me. No thank you. Not to mention I fought for years for gender free bathrooms only to get 1 in a campus of 12+ buildings that are constantly being remodeled. Far from adequate. When I became depressed and was having a difficult time because of it at work, their offerings were again inadequate. They offered time off, aka time to think which is something I didn't need, and online counseling resources even though I already am in regular therapy and psychiatry appointments. In short, their "help" offered was insulting. Finally, I was promised on several occasions that I would not go back into the office only to be told later that I had to go in and was unlikely to get an exception even though the mere thought of going in was causing me panic attacks. Live outside of a 50 mile radius from the office? Fine. Severe mental illness considered disabilities causing you to dread going in to the office? Too bad. It was incredibly hurtful after almost 8 years of working for them to be told to essentially get over my PTSD/anxiety/depression and suck it up or be fired for failing to come in to the office.

1.0
May 10, 2017

Toxic company.

Recommend
CEO approval
Business Outlook

Pros

The benefits and work-life balance are good and if you're willing to sacrifice a few morals & navigate the political waters, you'll thrive here. If not, see you on the job market in 3 yrs or less.

Cons

There's an inherent culture of intently studying org charts, dropping names and vying for visibility and customer feedback at every turn to build your case for a promotion. Kissing up your business customer will take you a long way, as will attending happy hours and parties, incessantly promoting your work and being popular in your department. Diversity is a joke. For the most part, data scientists are asians, tech are indians and BAs are white.. and stick to their own groups (friend circles, lunches, .. you get the idea) You'll invariably see asian employees talking to their bosses in mandarin or their local language and feel left out if you don't speak the language and belong to the same team. The company is toxic ; people either stick to their principles (& stay where they are for years), adapt or resign. The ones who adapt become aggressive Type A personalities who stop being team players, feed others' bad information and do everything in their power to use every minute in their own self-benefit. If you want to get ahead in this company, diss others' work, never admit when you're wrong, be supremely confident and take credit for others' work when needed. It can be attributed to miscommunication if identified later. If you're looking for a collaborative team environment and have chosen Capital One, it's hilarious :) Team work is eventually non existent so you'd much rather be put in a team with newbies who don't know any better. Don't believe for one minute that politics doesn't exist or 'Capital One has much less politics than other companies'. BS. Ever wonder why most the people at the director+ level *just happen* to be jerks?

Viewing 16 - 18 of 18,884 Reviews

Glassdoor has 21,262 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.