Good Mission ; Bad Implementors
Pros
On your first few days of training, your class will be flooded by speakers , mainly bosses , from the GM, UM's TL's down to the maintenance workers and janitors. You will be awed. The speakers speak so casually making one feel at home. A sense of "family" creeps in. And especially when the facilities, benefits and perks are discussed you will thank God for putting you there. The company, it's vision, mission and principles , nothing but admirable..
Cons
If only the americans Mr. Richard Fairbank assigns here know how the filipino employees whom they designate to head the teams really operate. How they practice favoritism. How they favor those who go on drinking sprees with them more over those who are serious and dedicated to their work and seldom has the time to hang out. The BPO industry , supposedly doesn't have any sort of discrimination, and Capital One sort of adheres to that and one would think, if he / she is above 40 years old, that the company doesn't practice discrimination in age. Maybe the company, the leaders, managers, they clearly do. This is a good company put up and raised from the ground up by one good and exemplary man. Too bad the people they choose to lead are swell-headed, arrogant, power tripping filipinos who terminates their fellow filipinos if they find them too serious or too boring.