Capital One reviews

3.6

59% would recommend to a friend

(18,891 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,891 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Oct 28, 2008
Recommend
CEO approval
Business Outlook

Pros

Cant think of any compelling reason to work for them. Lots of solid people. The vision and belief in the vision was great - execution of vision was suspect.

Cons

They claim to be data driven then ignore data on a regular basis. Upper management was a vacuum of ideas - a one way street.

4.0
Oct 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Capital One hires very smart people and it is an interesting and exciting place to work. Compensation is fair, especially if you are a high performer. Capital One is a very open-minded company and was one of the first to adopt a "if they're family to you, they're family to us" policy and include domestic partners in insurance benefits.

Cons

Advancement opportunities are limited and the company tends to jump on whatever recent management fad is popular. Capital One can get bogged down in procedure and limit the potential for creativity.

4.0
Oct 2, 2008
Recommend
CEO approval
Business Outlook

Pros

Though recently trimmed back, it still offers a relatively competitive benefits package, including healthcare, dental, child-care reimbursement, and even adoption assistance. It is also one of the few financial corporations that is staying strong in the current climate, providing job security and plenty of room for gowth within the company. THus, I would highly recommend getting in on the stock plan, which is available to even part-time associates, along with many of the other benefits. Company values actually feel genuine and are followed, breeding a loyalty among employees, which is important for stability. Generally there is a strong team work feel at the branch and even district level, which helps morale. And starbucks coffee...

Cons

There is sometimes a problem with information trickeling down from the top and frustrating lack of uniformity regarding operations. Lack of full-time opportunities in the banking sector contributes to a brain drain as the most talented seek to make a living elsewhere. There is the usual struggle between sales and operations as the company tries to grow, sometimes creating conflict as number-driven sales people try to push through things that are in violation of policy and even law. There is also the professional conflict that arises when the sales side is unofficialy regarded as being above the operations side. In some markets the perfect balance has not been achieved.

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Glassdoor has 21,269 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.