Capital One reviews

3.6

59% would recommend to a friend

(18,891 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,891 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Sep 24, 2008

It's okay.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is good. People are friendly and helpful when you need help figuring something out, or learning something new. There are a lot of opportunities for learning through online training programs.

Cons

Data analyst job is all data, no analysis. They changed the education benefits recently from 100% reimbursement for public school tuition (80% for private schools) to just $5000 each year. This was quite disappointing to me since that was one of the main reasons I chose this job. Training programs for new hires are not very organized. It seems that it would be difficult to move to different departments.

3.0
Sep 24, 2008
Recommend
CEO approval
Business Outlook

Pros

Generally a good company, in terms of the big ones. Has had a history of alienating its people over the past 6 years as it has had to adjust its busienss to slower growth, but you have to regard Capital One as having a fairly good and human approach to these changes.

Cons

Financial sector is tough - and credit cards is not growing - so this is an environment where the people you work with really matters, and the person you work for is hugely important. Cultures within the firm do very widely, so it is best to go and see the different departments for yourself if you can.

4.0
Sep 16, 2008

Capital One - Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Compensation, Benefits. Capital One is probably one of the leading financial service companies in terms of pay. I've seen VPs and above at other institutions come to Capital One, receive a lower 'title', yet make significantly more than they were making at their prior employer. Work is interesting as well, particularly as we attempt to integrate 2 regional banks that we brought within the last couple of years.

Cons

Bureacracy. Capital One got in trouble with Regulators a few years back for the lack of a formalized compliance program, so of course the company did what any institution does in those situations, which is to over-engineer their remediation efforts. This has caused the company to become less nimble and innovative as it used to be.

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