Capital One reviews

3.6

59% would recommend to a friend

(18,890 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,890 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Sep 20, 2010

Bank in transition

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Growth company, excellent colleagues, trying to move to big bank structure.

Cons

Shifting culture within the bank, unclear what personality bank wants to adopt.

2.0
Sep 19, 2010
Recommend
CEO approval
Business Outlook

Pros

I did have a decent salary , benefits, 401k and vacation package.

Cons

Job instability, no job security, after years of commitment to a job, and sticking through management and company changes, three hurricanes and countless hours on the job beyond regular working hours, the upper management decide to outsorce my department because the upper management wants better "Scalability". Which computes to having little compassion for the employees and figuring a couple of weeks compensation makes up for twenty plus years service and loss of all benefits packages. Basically destroying all plans for future retirement and family security. When the economy is weak and the company is strong, this is the last thing that will help recovery in the age of such Liberal government spending. I don not want to be on the Government dole! We are the fourth department to be closed and outsourced since Capital One decided it wanted to be a bank and not just a credit card company. Basically they want to manage a company with no support workers, let it all be outsourced. Maybe good for the upper management teams but definately not for the avarage employee or for the economy in gereral. This company makes more than enough money to be profitable so money or cost savings IS NOT a factor as the outsourcing will cost more than maintaining the departments in-house, and all quality control and service responses will suffer. One of the big Company mottos is "Do the right thing" and in this case they definately did not follow their own standard.

2.0
Sep 6, 2010

great salary for teller

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

teller salaray is really good and no pressure to sell a lot

Cons

long hours not good products

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