Capital One reviews

3.6

59% would recommend to a friend

(18,954 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,954 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Mar 11, 2021

Worst job!

Recommend
CEO approval
Business Outlook

Pros

Pay. Nothing else much to say.

Cons

Abusive, hostile, toxic environment. This place brags about being one of the best places to work for but it's a lie. Employees walk around with their noses in their laptops, no engaging personalities. Manager was a toxic, abusive fabricatot that needed more hand holding than a child. I'm in a much better environment than this place.

1.0
Jan 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Vacation, PTO, 401k, campus & Cafeteria

Cons

Favoritism, Tech company but no respect for tech engineers, top down thinking, little space for innovation because most of the time you spend on making decks for VP+ for their Executive meeting. And remaining time you spend solving tech Vs product politics. Performance Management process need so much improvement in terms of stack ranking associates per their strengths and not because favorite of D+ community

3.0
Feb 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Work life balance. Innovative and industry-leading work in some areas (but not outside of the core front line businesses)

Cons

I have never seen a company offer so much promise based on its reputation, and then succeed in beating the potential and enthusiasm out of highly capable people. I have worked at several companies during my career and see the specific problems at Capital One as: 1) "Tell me what I want to hear" - the senior-most leaders are so sure that "what got them here will get them there" that they only want to listen to people who use the exact same kind of language, communication style, and ideas. 2) The emperor has no clothes - This follows from #1 above. Leaders don't want to listen to ideas from people who have gained expertise in other banks. They are rewarded for being generalists and lack depth of expertise - yet they do not want to leverage the people who do have that expertise, for fear they'll be overshadowed. 3) Lack of maturity in people leadership - Little weight is placed on the maturity of people leadership skills and talent development, even at the executive levels. This leads to short-sighted org decisions, lack of investment in talent hired from the outside, and external hires at all levels feeling like they're not fully utilized or challenged. 4) Performance management - claims to be objective and transparent but is very susceptible to favoritism and disproportionately rewards loyalty above other factors. Old timers at the company heavily favor other old timers. 5) Cultural hubris - Only Capital One experience counts. Only Capital One has a "high bar for talent". Skills built at other institutions aren't recognized and made use of.

Viewing 229 - 231 of 18,954 Reviews

Glassdoor has 21,339 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.