Capital One reviews

3.6

59% would recommend to a friend

(18,961 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,961 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Sep 26, 2024

Backstabbing culture

Recommend
CEO approval
Business Outlook

Pros

Pay is decent, food is good

Cons

They fire so many people every year they constantly have to run ads and fill job boards with a 100 postings in every city just so they can hire more people to them fire. If you get put on PIP it means you will get fired. Everyone steals credit and backstabs their coworkers because of this. Every single YouTube video I watch runs an ad to apply there for the role the just PIP me from. I met all my objectives and was just hired so the manager didn't have to fire the people he already had. Honestly the fact companies treat people like this is so disturbing.

3.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits, flexible work environment.

Cons

Over the past several years, Capital One has been on a (successful) mission to hire senior leaders from big tech companies like Amazon, Meta, X, etc. While they have brought a lot of innovation in the tech space, they have also brought over the toxic culture from those orgs. For the first 8 years I worked there, Capital One was truly a company that put their employees & customers first. Today, it is unrecognizable to the organization Rich Fairbanks founded. They are doing forced PIPs on so many long time employees with absolutely no warning of any previous performance issues. This is all to avoid the optics of layoffs. The leadership seems to have no idea what they are doing anymore & employees have become just a body in a seat. I am so glad I left before it happened to me.

1.0
Aug 24, 2024
Recommend
CEO approval
Business Outlook

Pros

They do pay well enough

Cons

- Stack ranking system (doesn't matter if you did really well or a lot if your peers did a lil more) - PIP Factory across the entire company - Will reach out to you after you've been PIPed with a contract role.

Viewing 265 - 267 of 18,961 Reviews

Glassdoor has 21,347 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.