Capital One reviews

3.6

59% would recommend to a friend

(18,965 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jan 31, 2019

Toxic Environment

Recommend
CEO approval
Business Outlook

Pros

401k match, Flexibility, Work-life balance,

Cons

Management, D&I, HR, Performance Review, Morale

3.0
Nov 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance. I get in at 10am and leave by 5pm every day. If I come in at 9am for some reason I'd usually be the first person in the office. Not stressful, deadlines are flexible. Pay is good if not particularly high. C1 in SF is a great place to park yourself and make a steady income without having to really care about what you're doing. In fact caring is a detriment, just do what you're told and you'll be fine.

Cons

It's not a tech company, it's a bank. Computers and network are locked down, it's difficult to be productive. I waste more time fighting IT than I waste in meetings! I've worked at other big enterprises in the past, C1 is by far the worst. Boring busywork. Why are we doing any of this again? My team built something that literally made the website significantly slower in order to enable features that no one used. I tried to discuss this but it was made clear to me that was outside of my role and I should just focus on the tasks I was assigned. You definitely feel the fact that this is a satellite office (I'm in San Francisco). We are many layers removed from actual decision makers, and hear anything important via rampant rumors before anyone in management tells us what's going on. On that note, plenty of reorgs, shuffling priorities, and elimination of budget. Even with a strong performance review I got pushed from a team I liked to a team I hate because the budget for the team was slashed by 70%. The stack-ranking system seems to be universally hated by managers and ICs and even the directors I've talked with. It's pretty brutal.

2.0
Oct 31, 2018

Prepare to be Calibrated

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Impacting millions of customers lives.

Cons

Calibration Process. Managers are forced to put associates into calibrated buckets (rank order). Recently, managers now need to ensure any associates that fall into the bottom bucket (in some cases against the managers will) are forced to put said associates into a coaching plan, which is basically a dead end, and leads to termination.

Viewing 289 - 291 of 18,965 Reviews

Glassdoor has 21,351 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.