Capital One reviews

3.6

59% would recommend to a friend

(18,966 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jun 1, 2016

IT Director

Recommend
CEO approval
Business Outlook

Pros

Capital One has some of the greatest people & tends to recruit & retain great talent, flexible work from home options, great technology challenges to work on, autonomy

Cons

Many of Capital One's processes are too heavy and take too long. As a result this is a dissatisfier to many who work there. Also the yearly appraisal system is too competitive & doesn't always reward those who are exceeding expectations

3.0
Jan 25, 2016

Reflections on Capital One

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Definitely good benefits, training opportunities, and technology tools. Campus is great and the ability to work mobile/remote is valued. Some managers care about their employees and can be great mentors/leaders. Opportunity exists to move around and try different jobs as wanted.

Cons

Performance management is brutal. You are expected to achieve at a high level all the time and continue to take on more and more. There is no work-life balance (trust me, I was there for over 15 years and I know what that looked like in the past). If you don't work at least 50+ hours then you will be lucky to get a strong (meets expectations) rating. Constant reorgs/shuffle of leadership. More and more the focus is to bring in new college level resources and to hire outside management. Most of old school Capital One leadership has been shipped out. Also, promotion process is more about who you know (political) than your actual value/abilities. It is a meat grinder at time...culture is now about what have you done for me today. I definitively feel bad about how things are there now (have many friends there, all anxious about what will come next and if their job will be move to another location or cut or even managed out if they don't want to continue to work long hours with high stress).

Viewing 295 - 297 of 18,966 Reviews

Glassdoor has 21,352 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.