CarMax Reconditioning Associate reviews

2.4

18% would recommend to a friend

(212 total reviews)
avatar

Keith Barr

14% approve of CEO

14% positive business outlook

Reconditioning Associate employees have rated CarMax with 2.4 out of 5 stars, based on 212 company reviews on Glassdoor. This indicates that most Reconditioning Associate professionals have an average working experience there. CarMax is rated 32% below average by Reconditioning Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

212 reviews
1.0
Mar 15, 2026
Recommend
CEO approval
Business Outlook

Pros

nice immediate manager. celebrated achievements. wanted you to move up.

Cons

upper management DIDN’T want you to move up. they lack transparency, and just rush everyone. also hours get cut severely. 8-10 per week! PTO barely accrues.

2.0
Mar 2, 2026

Devilcorp

Recommend
CEO approval
Business Outlook

Pros

401k match, pay above industry standard

Cons

Structure is based on heavily centralized control from a home office that is ignorant to the realities of day to day operations in each store. Numbers are paramount, quality of work, and your quality of life are afterthoughts (if thought of at all). Management plays favorites, will lie to shut you up, and if you’re not well liked by them, on a personal level, they will find pretext to terminate your employment. After terminating people management doesn’t like, corporate decides to reduce the size of your team instead of hiring a new associate. Without overtime, you’re effectively forced to significantly increase your productivity or face performance based management. When corporate mishandles company finances, rank and file workers ALWAYS pay the price. Executives get massive bonuses and salary bumps while workers get cut hours for months at a time and rarely receive annual cost of living adjustments. If you are more than 5 minutes late or have an engagement that requires time off with less than two weeks notice. Management will force you to deplete your sick bank to avoid punitive attendance action. HEAVY HR presence, they frame it as corporate looking out for you. But it’s really corporate looking out for corporate.

Viewing 4 - 6 of 212 Reviews

Glassdoor has 8,385 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.