Item: CarMax
Rating: 4
Author: Current employee - Customer Service Representative (CSR)

Question 1

Is CarMax a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at CarMax have rated their employer with 2.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of CarMax employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at CarMax now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at CarMax.

Question 2

Does CarMax pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at CarMax with 2.0 out of 5 stars based on 16 anonymously submitted employee reviews. This is 54.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at CarMax.

Question 3

How happy are Customer Service Representative CSR professionals working at CarMax?

Accepted Answer

43% of Customer Service Representative CSR employees at CarMax would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Customer Service Representative CSR professionals have also rated CarMax with a 2.1 rating for work-life-balance, 2.1 rating for diversity and inclusion, 2.0 rating for culture and values and 2.4 rating for career opportunities.

Question 4

What are the top reviewed jobs at CarMax?

Accepted Answer

Sales Consultant (1056), Sales Associate (618), Business Office Associate (486), Inventory Associate (324), Sales Manager (209), Sales (165), Buyer (158), Customer Specialist (146), Customer Experience Consultant (129), Senior Sales Consultant (110), Reconditioning Associate (104), Vehicle Condition Assessor (91), Lead Business Office Associate (87), Customer Service Representative (85), Manager (77)

Question 5

What are the pros of working at CarMax according to real employee reviews?

Accepted Answer

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 754 reviews)); "Great people and very diverse" ((in 466 reviews)); "Culture is great and rewarding" ((in 333 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 168 reviews))

Question 6

What are the cons of working at CarMax according to real employee reviews?

Accepted Answer

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 561 reviews)); "Poor management made up of people who don't know  what they are doing and lack the industry standard common sense." ((in 456 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

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