CarMax reviews

3.5

60% would recommend to a friend

(8,203 total reviews)
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Keith Barr

60% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Jun 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Nice people, small company so you can own your work, nice vacation policy.

Cons

Absolutely no career movement (be happy with the level you come in at because chances are you will not move regardless of how much additional responsibility you take on), low pay comparable to other companies in the area, little work flexibility re: working from home (still think work must be done at your desk), do not promote from within. Anyone coming in should know that in order to be promoted you must go through MAP which requires 1) presentation to senior leaders about your CarMax resume 2) series of behavorial interviews and 3) a case. You have to be invited to MAP and cannot apply for open positions above your level if you are not MAP certified. Ridiculous considering behavioral interviews are an indicator of potential behavior for the unkown - and as a current employee you have a track record to stand on. This is why it is harder to get promoted than to get the initial job - it takes less hurdles to come in the door then it does to move up

2.0
Jun 5, 2014

Do Not Fall for it! Carmax Auto Finance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Tuition Reimbursement, flexible schedule, remote work from home, benefits

Cons

The company is extremely cheap paying very low wages. The company is all about Business needs and could care less if you have a life outside of that job. Promotions are based on favortism and everyone is not given the same opportunities to apply to other positions within the company. The management act like children gossiping about associates and giggling behind their desks. Feels like high school and not a professional environment.

2.0
Mar 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent training program. Basically Sales 101 with a dedicated mentor. Friendly and helpful co-workers, none of the "cutthroat" mentality typical of car dealerships. Low pressure sales environment, not necessary to be knowledgeable about cars, they basically sell themselves. Everyone is guaranteed a minimum amount of customers through "ups" system and web leads. Benefits are better than average.

Cons

100% commission pay, only guaranteed income is a minimum wage subsidy that has to be payed back from your next paycheck. All commissions are "mini" commissions of a relatively small amount of money compared to the amount of work that goes into each sale. The only way to increase this amount is to up-sell the extended service plan. Average sales are 10 cars a month with 50% success with the service plan. This equals out to an average of 2K per month or 24K a year, about half of the average dealership. Although it is a commission based job you are tracked for tardiness. You accumulate "points" for each time you are more than 60 seconds late and will be terminated on the spot once you have accumulated a certain amount of points. This system also applies to anything else that a manager deems a "mistake." No flexibility on the local level, this system is enforced by corporate and does not take into account successful sales numbers or years with the company. Little job security due to these point systems. Even if you have above average sales you can be terminated for not increasing your numbers on a monthly basis. High turnover rate.

Viewing 226 - 228 of 8,203 Reviews

Glassdoor has 8,372 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.