Carbonite reviews

3.2

51% would recommend to a friend

(308 total reviews)

Steve Munford

57% approve of CEO

39% positive business outlook

Carbonite has an employee rating of 3.2 out of 5 stars, based on 308 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Carbonite employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

308 reviews
2.0
May 30, 2013

The ship has sailed....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

early days there was strong sense of team, little bureaucracy and process which at times confused things but at least you could get stuff done and make an impact.

Cons

Micromanagement...no clear leadership...execs involve themselves in details which could be managed by entry level/junior employees

2.0
May 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Select advancement opportunities, "entry-level" positions, job security (always expanding), benefits. For Maine the pay is better than most call center jobs.

Cons

Startups come with consequences. Carbonite has very little protocol on how to handle obscure scenarios. If you ask a supervisor a question, you'd be wise to document it because the next person you talk to might give you a completely different answer. There are also indirect punishments for speaking up: employees who question a QA score have received corrected grades, only to discover that previous QA scores had been lowered (QA = bonus). Penalties are also conveniently instated immediately before major bonuses should be paid out (such as the highly coveted "$1000 referral bonus"). The main complaint I had about Carbonite was that Boston employees were statistically less productive than Maine employees, yet they are rewarded with greater benefits and wages. This is an issue that had been discussed by Maine supervisors who specifically avoided transferring certain escalations in fear that "Boston would get it." The Boston office also gets non-major holidays off (paid), REAL operating systems (as opposed to VMware), and free snacks/soda when Maine does not. Last but not least, Carbonite favors nepotism. Out of the several employee couples that work at the center, all of the higher ups (at present, males) have decent positions (QA team, Team lead, etc). Spouses of said employees were put on a "fast-track" and promoted ahead of more qualified applicants for lower management positions.

4.0
Apr 3, 2013
Recommend
CEO approval
Business Outlook

Pros

It is a secure comfortable work place. They have an xbox with a flat screen tv and the employees vote on a new game every month that the company buys for emloyees to enjoy on their breaks. A leather couch and two leather recliners also are available in the break area. The company pays a portion of the vending maching price to keep the costs for employees down, thess are GREAT benefits in my opinion... In addition to the hourly wage there are often different incentive "games" where the agents can win actual money, sometimes up to $100 a pop, or they are fond of subway or dunkin gift cards, either way, it's FREE!!! Most recently they have been giving FREE snacks to whoever wants them, bananas, apples, granola bars... they are promoting healthy eating, and THEY pay for it!! In the past we also had FREE soda, that was quickly abused and had to be taken away becasue of GREEDY people taking cans home for their spouse or for them to enjoy while they are NOT AT WORK. :( The comany really does consider the customers their number 1 priority, your customer service skills need to excell to the highest level if you want to work there, they will not accept less!!!

Cons

Too many changes...it frustrates employees and brings moral down. It takes FOREVER to actually get an idea implimented, even if it's to the benefit of the company.

Viewing 295 - 297 of 308 Reviews

Glassdoor has 336 Carbonite reviews submitted anonymously by Carbonite employees. Read employee reviews and ratings on Glassdoor to decide if Carbonite is right for you.