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      Cardinal Health

      Engaged Employer

      Cardinal Health Customer Service (CSR) reviews

      3.6

      46% would recommend to a friend

      (142 total reviews)
      avatar

      Jason Hollar

      62% approve of CEO

      54% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      3.3

      Career opportunities

      Customer Service (CSR) employees have rated Cardinal Health with 3.6 out of 5 stars, based on 142 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Cardinal Health is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      142 reviews
      1.0
      Jul 27, 2025

      Dubious Training and Employee Termination

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free instant coffee, sweet hot chocolate and sugary, synthetic juice (you'll be one of their customers buying diabetic supplies) - Welcome kit (good mug, organizer and shirt)

      Cons

      - Sadly, training is short and ineffective. Imagine, more than half of the class fails and get terminated. This simply means the problem is with the training team and not the agents. If they keep on laying people off. They are wasting talent. I have never experienced a company like this. - Compensation is lower compared to some BPOs and even uncompetitive against other in-house companies - Cardinal Health is on the Top 14 of the Fortune 500 companies. Earning so much yet the compensation and benefits offer is cheaper than some BPOs. Mind you, they say they are "In-house." - Poor HMO Plan. They never oriented us about the HMO coverage. I was expecting they would hand us a good healthcard as we work with one of the world's best healthcare company. Well, well, well! They gave us a poor plan. Really poor coverage. If you wanna join this company, go ahead and experience it yourself.

      Viewing 1 - 3 of 142 Reviews
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      Cardinal Health reviewsCardinal Health Customer Service (CSR) reviews

      Glassdoor has 5,445 Cardinal Health reviews submitted anonymously by Cardinal Health employees. Read employee reviews and ratings on Glassdoor to decide if Cardinal Health is right for you.