Most of these so called good reviews are forced. They even tell you in training to give a good review. But once you actually start doing the job. Trust me your review will change. 1st off systems outdated you have to provision your phone everyday before work or it will not work. Than it takes 15 minutes for all systems to pull up so that you can work. 2nd each call is suppose to last 11 mins not possible (it's a set up) cause in order to get your bonus your average call handle needs to be low. 3rd they don't like to help you, you are directed to use the DLP which is process flows to help with calls. Sad part is,it's over 600 pages lol. Calls are back to back no time to breath in between calls. No acw is allowed if you are not allowed to use it unless you have to call a caller back if the call gets disconnected. But that count against you if that happens. And if a call drop and you don't attempt to call back you fail the call. Most calls on a average are stressful and long. Just apply at your own risk. There is no room for growth. Most of the leads hate there position. This company will take a toll on your mental.
