Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,793 total reviews)
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Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
5.0
Apr 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Mostly positive customer interactions. If you make something wrong you just smile & remake it. Customers love coming to get their favorite drinks!

Cons

Not enough coworkers per shift. If someone calls off sometimes it's hard to fill their spot so you can be left short handed. Alot of requirements just to take an order, sometimes customers just want their drink, not a million questions.

1.0
Mar 9, 2017

Team Member

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great quality coffee and espresso, 30% off food and drink, and a free 1/2 pound of beans each week. Every Christmas you get a free sweatshirt, and every shift a free drink. Also the dress code was very broad.

Cons

I had 8 different managers in 2 1/2 years across two different locations, and had the same issues with all of them. This also made having a consistent work environment impossible. Almost every manager I had talked bad about my co-workers behind their backs to me, and I was pretty consistently working with supervisors who were so lazy that I essentially had to run the store even though I was making 2$ less per hour than them, and was not trained to do so. By far the worst part of my experience was that I worked closing shifts and almost always had to complete opening and mid-shift checklists that weren't done, or else my shift supervisor and I would get blamed for it, even though the closing checklist was 2x longer than the opening and mid checklists combined. Along with this we would get in trouble for staying too late after close in order to finish these projects which were not supposed to be our responsibility in the first place. I was very often scheduled outside of my availability, and then offered no help from management to cover the shift. If I ever had to call in sick, it was my responsibility to cover the shift at a few hours' notice. This encouraged employees to come in to work feeling ill and jeopardized the integrity of the product. People would often be promised promotions from upper management and then never given them. Management would also never inform me of new products, promotions, and deals we had going on, with one exception the entire time I worked there. Usually I would find out from a customer who asked about it, which was embarrassing.

2.0
Feb 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Free shift drink, interesting location, free coffee beans and great discount. Meet new people every day, great at getting one ready for a fast paced environment.

Cons

No breaks unless you work 8hrs, not even 15's. Exceedingly low pay at 7.50. No respect for employees, unsupportive managers. Will treat you horribly if you make one simple mistake. Expect to be more of a maid.

Viewing 97 - 99 of 1,793 Reviews

Glassdoor has 1,823 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.