Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,793 total reviews)
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Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
5.0
Apr 6, 2012
Recommend
CEO approval
Business Outlook

Pros

Competitive Pay, Great Management, Fantastic Co-Workers, Pleasurable Guests, Easy Work, Room for Growth, Tips, Flexible Schedule, Fun

Cons

Minimal Hours, Lack of Communication Between Staff and Top Dogs

1.0
Apr 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Its a great place to network and meet new people. You learn how to deal with difficult people and managers.

Cons

The upper management is incredibly difficult to work under. They do not listen to their employees and implement changes that are unnecessary. They only care about making money and will get rid of people once they start to make "too much money"

2.0
Mar 31, 2012
Recommend
CEO approval
Business Outlook

Pros

The first 2 years that I worked at Caribou, I LOVED it! Very fun atmosphere, met a ton of great people (both co-workers and customers) from the community, and loved the work itself. Was promoted in less then a year, received yearly raises, and great benefits. Received great communication from management, was frequently praised and recognized for my contributions and hard work for the company. Additionally, Caribou is committed to now serving all Rainforest Alliance-certified coffee and has made consistent efforts to be more 'green' and give back to the community. I appreciate their efforts in this area.

Cons

Management within my district took a significant downturn in the last year that I worked there. Saw a number of excellent store managers, shift supervisors, and team members fired arbitrarily, and in an unethical manner (fired for silly, insignificant missteps as a cover-up for other illegitimate reasons; or generally - they tried to get people to quit/convince them that they were unhappy, so they wouldn't have to pay out unemployment benefits). Upper management not interested in being "challenged upward" by those at the store level. Employees not receiving proper reviews/raises as I'd seen in the past. Saw little to no response from HR, despite repeated efforts from both customers and employees to alert them to the poor & unethical management occurring within our district. They claim to be a company committed to "listening" to their employees - but I saw little to back this up. Company also claims to be about "making connections", treating their employees well, etc etc... but what they've consistently proven time and again that they're only about the bottom line. Upselling - If you don't like constantly upselling/forcing products on customers, this job probably isn't for you... I hate to say this about a Minnesota-based company, but the trends I've seen in this company lately are not positive. Until some things changes are made, I wouldn't recommend working here.

Viewing 1717 - 1719 of 1,793 Reviews

Glassdoor has 1,823 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.