Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Caribou Coffee

      Engaged Employer

      Caribou Coffee reviews

      3.5

      63% would recommend to a friend

      (1,793 total reviews)
      avatar

      Scott Kennedy

      48% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

      Reviews by job title

      2K reviews
      1.0
      Dec 5, 2012

      Messed up

      Shift supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of my customers are absolutely AMAZING! Tips can be decent some days Free coffee Discount

      Cons

      Management takes advantage of the good workers A lot of expectations from corporate, but very little support or resources They dangle promotions, but rarely do they come through Store Managers burn out at an alarming rate (8 managers in 2 years?!) Requesting a transfer is like the end of the world The company insists on keeping a pay differential for supervisors - they get paid LESS for doing the same work when working with a SM or ASM. We are so understaffed that requesting time off creates conflicts with co-workers Understaffing is so bad that OT is often approved for 3+ people on a weekly basis Focus is always changing (Beans, food, promos, etc) They spring BOGOs on us with little warning Benefits suck - you accrue PTO only if at FT status, medical insurance is pretty bad, nothing else for us There is no work-life balance

      2.0
      Nov 27, 2012

      Good People, Poor Policies

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the people I work with, and there are alright benefits.

      Cons

      The company policy that makes you find your own replacement when you are sick makes it very difficult to actually get time off when you are ill. You end up working while sick, and often I see people getting yelled at for being sick and unable to find a replacement. Also, minimum wage sucks.

      3.0
      Oct 13, 2012

      Coffee Shops are Fun Places to Work, But Caribou Coffee Is Only an OK Employer

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Over the past couple of years Store Managers have had a fair amount autonomy and authority over their individual stores. Store managers have been able to make decisions that can have real impact on improving store performance and their ability to earn bonuses. Store Managers, Shift Supervisors and Team Members get to work with a fun staff (mostly college aged) and interact with the public in a friendly environment. The coffee is great and as a perk it's free to staff. Working at Coffee Shops is fun. The Store Manager bonus plan is fair. My immediate superior is fair, friendly, and professional.

      Cons

      The pay doesn't really fit the amount of time and energy that has to be spent to run a successful store (48 hours a week on the clock, often time off the clock). Annual raises are small (often not keeping up with the increased cost of health care). Employer health care is unaffordable for most Shift Supervisors and Team Members and very expensive for Store Managers. Caribou Coffee has gone years without properly investing in technology, leaving it with slow computers, inefficient POS systems, buggy ill-designed hiring software and out-of-date non-integrated back-office software that is frustrating to use and wastes time. Caribou requires Store Managers to follow strict labor guidelines, but they do not provide the IT tools necessary to get their work done on such a tight schedule. Caribou offers little opportunity to advance beyond the Store Manager position.

      Viewing 1753 - 1755 of 1,793 Reviews
      Related searches: Caribou Coffee jobs | Caribou Coffee salaries | Caribou Coffee benefits | Caribou Coffee interviews
      ReviewsCaribou Coffee reviews

      Glassdoor has 1,823 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.