Never enough staff! Expect 1 person to do the job of entire depts worth of work which should take 4-5 people minimum. 250+ franchisees and barely 15-20 corporate staff to handle everyone. And then management says we should be grateful because “we’re lucky to have so many on staff” at the home office, because apparently some franchises have 500+ with 5 ppl at corporate. *rolls eyes* Not true, not even close. CT president openly admits that all home office staff are severely underpaid and refuses to hire more people, or let anyone WFH. 95% of all staff is remote, but local home office team who live in Cincinnati are required to be in person, no matter what or how far they commute. Rather than offering hybrid, they’d rather keep losing staff and have a high turn over rate. Cant keep anyone in operations role, again, expected to do the job of 6 people but pay super low. Bonuses are non-existent and dependent on overall revenue, yet the owners are difficult to work with and since HO dont audit them properly, theres no way to tell if owners are reporting real revenue. So there’s nothing anyone at HO can do to help or affect a bonus. Dont come here expecting ANYthing extra, much less a livable wage or to be properly compensated for your work. And no matter how long you work there, they’ll take your office, hire above you and treat you poorly, give crap raises, then tell you should be grateful to be on the team. Then on top of ALL that, the development team is constantly pressured to push owners through to make their #s. Or they’ll get fired! so of course, when the owners fail to operate the business or become abusive to corporate, marketing and coaches are blamed for it, rather than management for not truly vetting and making sure quality new owners are brought in. Whole system is backwards and mismanaged, then any project is micromanaged to death, and the constant meetings upon meetings upon meetings—leaving no time to do any actual work to help the owners. The brand is expanding too fast with not enough HQ staff to keep up. Wont be surprised to hear if it starts failing in the next year or two.
