Cartier reviews

3.8

75% would recommend to a friend

(423 total reviews)
avatar

Louis Ferla

80% approve of CEO

69% positive business outlook

Cartier has an employee rating of 3.8 out of 5 stars, based on 423 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cartier employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

423 reviews
1.0
Dec 19, 2016

Good money but bad company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can make an excellent salary

Cons

Extremely unprofessional and unethical company. Customer service is horrible (associates are taught to tell clients that it must be the client's fault when anything breaks even if it is clearly a product defect). Management is inconsistency with following company policies. Incompetence and unwillingness to help from managers. Management picks their favorites based not on merit but on who kisses up more. You will be told that your personal life does not matter and if you request time off you will be interrogated on why you need that time and then management will judge if that matter is deemed “important” enough for them to grant it. If you have any problems DO NOT go to HR as they will tell management about your complaint and management will target you for harassment. The management style of this company is oppressive and archaic it is more akin to bullying than anything else.

1.0
Jul 21, 2022

Very dysfunctional team

Recommend
CEO approval
Business Outlook

Pros

Beautiful products. Nothing else good to say.

Cons

Terrible management. No longer sustainable as a long term career. After being with the brand for 6 years and holding 4 positions within 2 flagship boutiques I left with nothing. The Beverly Hills Boutique was a wonderful introduction to the brand with great training in policy and professionalism however once management changed everything went downhill. There’s no room for growth at boutiques unless someone leaves. Even then they will hire externally before promoting within. The 5th Avenue Mansion was the epitome of a toxic work environment. Everyone comes to work with a sole desire to clock out for the day and management is never available for assistance with client experiences or formal training. Yearly audits are never completed successfully because the operations manager would rather sit in his office hiding all day instead of implementing proper training for sales assistants and associates. Negative points are pinned on associates instead of management who should be reprimanded for negligence. They assume training via modules are sufficient for significant policies with transactions costing thousands and millions that require 8300 forms etc and write you up for not knowing what you were never taught. HR and the diversity inclusion team is a joke and toxic behaviors between colleagues and management are overlooked as long as numbers are made. There are no developmental plans for associate promotions and employees fear termination over using PTO If you’re looking for a professional work environment this isn’t it.

1.0
Oct 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Salary and Benefits were basically the only things that kept me around. But I have to say, the cons outweigh the pros. Sorry not sorry.

Cons

It’s discouraging and draining when you work alongside people who constantly have a negative mindset. Also, Having a manager who degrades you daily and makes you stressed out doesn’t help. I will never come back to this company, not worth my time.

Viewing 4 - 6 of 423 Reviews

Glassdoor has 1,158 Cartier reviews submitted anonymously by Cartier employees. Read employee reviews and ratings on Glassdoor to decide if Cartier is right for you.