Cellular Sales reviews

3.6

67% would recommend to a friend

(3,794 total reviews)
avatar

Dane Scism

76% approve of CEO

61% positive business outlook

Cellular Sales has an employee rating of 3.6 out of 5 stars, based on 3,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cellular Sales employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Mar 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Can be lucrative, have made many friends with co-workers.

Cons

Charge backs and new management are making most reps look for work elsewhere The charge backs work as follows: You sell an IPhone and make $50.00 this is split with the other reps on the shift with you. If for any reason the customer cant pay their bill during the first 181 days of their two year contract then Verizon charges the commission back to Cellular Sales and they in turn charge you back your commission. The charge back on an Iphone is $280.00. You read that correctly, you were paid 50 and they take back 280.00. The charge back is also split with the reps who were paid on the original sale. All of the phones are reconciled the same way, with the iPhone being the worst example. Andriod phones are only slightly better. No matter what You lose more money than you make, a lot more. Unless and until there is a solution to this I would not recommend working for this company.

5.0
Feb 16, 2012
Recommend
CEO approval
Business Outlook

Pros

For the right individual, it's most rewarding and best paying sales position in the wireless industry. With many inside positions under-paying and over-managing, outside positions moving to retail or being dissolved, the capping of commissions for outside reps with many carriers, and the amount of account maintenance large sales require these days in this industry, this position is a no-brainer for a self promoter who wants to be financially rewarded greatly for the exact effort they put in and be with the best carrier in an industry that is not going anywhere and is about as close to recession proof as possible. The commissions are the highest in the industry, period. Instead of an hourly rate, which can breed clerks and historically do not pay enough, an open system of profit sharing on business during the hours a representative is in an office for that day provides more income than the industry standard hourly pay and creates inherited financial incentive on the part of those who are already on board to teach those coming in everything they know. Sales in a team format always increase when everyone knows everyone else's strengths and weaknesses. Personal sales (B2B, friends and family, appointments, etc.) always pay 100% of the commission to the rep and is definitely where the money is in this business model. Bonuses are retroactive and pay monthly. Scheduling for most regions in the United States comes out a month in advance and the sales reps are allowed to manipulate the schedule among each other without asking a manager's permission. There are usually 2 to 8 offices on a team and the reps rotate in a round robin fashion between the offices to extend their business footprint and break up the monotony of being in the same office every day. This caters well to someone with outside sales experience who may think the idea of pulling into the same parking lot for the first year or so of their position is too much to handle. The initial sales position with Cellular Sales is entry level for the company, but is anything but entry level. If the money, freedoms, and responsibilities were placed with any other company in this industry, and in many others, they would be management. It's essentially management out of the gates, without the title or the headaches, but also means it requires a very responsible individual who can handle not being micro-managed. There are no geographic limitations as to where an individual can sell and, although not the main focus of the position, the representatives can conduct business-to-business sales if they desire. Most exciting, is the company's new policy of employing everyone on a W-2 instead of its previous history of contracting with its sales and management teams. This has allowed them to provide medical, dental, vision, short and long term disability, life insurance, and a 401K.

Cons

Training pay is hourly until the trainee can prove they have mastered the systems well enough to come on as an employee. Therefore, everyone starts in a temp-to hire for almost always a month before being able to sell on their own. Due to billing cycles in this industry being on a monthly basis, pay is also once a month, so budgeting and proper money management is vital for success. There is an initial training period that compensates an hourly rate and, in most regions, a draw for the first 2 calendar months due to Verizon's Worry Free Guarantee that causes a lag in initial earnings. This is definitely not the opportunity for someone in a financially strapped situation, as it takes a few months to get into a regular pay cycle. Scheduling requires individuals to rotate offices and be available for some night and weekend work, which may not suit those with a lot of obligations outside of the workplace. Even though there are multiple revenue streams coming in every month between office and personal sales, this is still technically 100% commission. If that makes someone uncomfortable, it may not be the best fit for them.

5.0
Sep 23, 2011
Recommend
CEO approval
Business Outlook

Pros

I love the flexibility of the job. I know people who go to school, have multiple kids, have hobbies, and enjoy life outside and inside of work. Its great commissions compared to ANYWHERE else I've worked in the industry. Its a solid industry; phones aren't going anywhere, and I've never worked anywhere (even Verizon's corporate stores) where they listen to my opinions as much as they do here. I like being able to control my own schedule without needing "approval". This is the kind of opportunity where it is what I make it to be... I'm in control of my own happiness and paycheck. If I want to make more, I just work harder (and smarter). :) It's also nice that I don't rely entirely on myself, but have a team around me that wants me to be successful, because it makes them more successful at the same time.

Cons

Its not for everyone, especially if you're not self-driven and HUNGRY to work on improving yourself. Its easy to be lazy or get down on myself if I'm not careful. I take days off whenever I want, and go on vacations, but sometimes if I take off too much time, I find myself getting frustrated with myself for not being at work making more money.

Viewing 3661 - 3663 of 3,794 Reviews

Glassdoor has 3,881 Cellular Sales reviews submitted anonymously by Cellular Sales employees. Read employee reviews and ratings on Glassdoor to decide if Cellular Sales is right for you.