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      Cengage

      Engaged Employer

      Cengage reviews

      2.9

      31% would recommend to a friend

      (2,405 total reviews)
      avatar

      Michael Hansen

      39% approve of CEO

      24% positive business outlook

      Ratings by demographic groups

      Cengage has an employee rating of 2.9 out of 5 stars, based on 2,405 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      2K reviews
      2.0
      Sep 27, 2025

      It used to “a best place to work” - not now!

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      After over a decade of working with some of the most amazing people, who where smart, driven, and passionate the soul of the company has been completely crushed by management accountants.

      Cons

      I literally have PTSD from many, many rounds of layoffs and restructures. All the good people are mostly gone and replaced by folks who have no idea how get anything done, so it’s all just talk and meetings SO MANY MEETINGS!

      2.0
      Sep 23, 2025

      The only good things are the benefits

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, lots of holidays off and paid, and a wellness week in December.

      Cons

      Poor communication throughout all levels of the company, micromanagement is rampant. The turn over rate is getting higher and higher. Lots of people have been hired and then fired within three months or less, even when following all guidelines and procedures. Lots of lay offs and firing rounds, none of which make sense or are properly communicated. The workload and expectations keeps increasing without proper pay increase or adjustments to the schedule to account for all of customer service's new responsibilities. They are increasing their use of AI and switching to lots of off shore representatives that are not trained properly.

      Viewing 73 - 75 of 2,405 Reviews
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      ReviewsCengage reviews

      Glassdoor has 2,603 Cengage reviews submitted anonymously by Cengage employees. Read employee reviews and ratings on Glassdoor to decide if Cengage is right for you.