Cengage reviews

2.8

30% would recommend to a friend

(2,405 total reviews)
avatar

Michael Hansen

38% approve of CEO

23% positive business outlook

Cengage has an employee rating of 2.8 out of 5 stars, based on 2,405 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 25% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Sep 21, 2016
Recommend
CEO approval
Business Outlook

Pros

The people at the lower levels are fantastic. Smart, friendly, great people to work with. The work life balance is good too.

Cons

Literally, every time I got off the phone with my boss I would find myself humming the words to Taylor Swift's song "Mean". Every call put me on the defensive, and really made me unmotivated to do good work. And I talked to at least 6 others who felt exactly the same and came to me for advise!

3.0
May 7, 2016

Student Focus

Recommend
CEO approval
Business Outlook

Pros

Cengage is trying really hard to change the way a traditional "textbook publisher" would have thought--rather than only doing what instructors want since they are the decision-makers, Cengage has shifted to a student-focused and -driven company. While they know instructors are critical to the process, they try to make all changes with students in mind. Will it help them, teach them, empower them, develop them, etc.? Is Cengage meeting students where they're at?

Cons

As with any of the companies, Cengage has been hit with rough times and continues to undergo various reorganizations. This often means lay-offs. In addition, Cengage is not often a transparent company. Changes happen and they're not clearly explained, if explained at all. People leave the company who you work with often and you may not know until they're already gone and they no longer email you back.

avatar
Cengage Response
10y
Thank you for highlighting our student-focused strategy. It is essential to transforming education. As we continue our own company’s transformation, change can easily lead to uncertainty. Transparency is vital in combating that. I understand your skepticism, given how the term “transparency” might be used elsewhere, but I feel it’s important to share information. I hope you will keep an open mind about this. However, it sounds like you may have had some changes in colleagues that you weren’t aware of in a timely way. It is indeed important to let people know and in the right order. In addition to messages from myself and members of our team, I encourage you to sign up for our “Comings and Goings” RSS feed/blog for updates. As the title suggests, it offers the level of detail that I suspect you are seeking. The manager of each individual is also noted, should you wish to reach out with further questions. You can learn how to sign up from the home page of Inside (lower left of the page). If you are still uncertain, our help desk can walk you through it. Thanks again for your post.
3.0
Jun 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Interesting work that is in line with my expertise and interests.

Cons

Layoffs occur every few months, leaving me in constant fear of losing my job. Also, many people have quit. Most people who have left (voluntarily or otherwise) have not been replaced, and of the few replacements that have been hired, the majority have not been trained adequately. This leaves those who remain to take on their normal workload plus a portion of the responsibilities of 1 - 3 missing people. Salaries are abysmally low for San Francisco to the point where working here is only possible if you either: 1) have a significant other that makes a lot of money, 2) work 2 or more jobs, 3) live with your parents, or 4) have a trust fund. The best you can hope to afford on your own is to rent someone's living room couch or closet. Assignments change rapidly with little prior notice. Lots of work gets wasted. You may work on a project for 9 months or more, only to find out in the final months of development that upper management hasn't formally approved the project (and isn't likely to) nor has the technology team been informed of your project (so even if it is ultimately approved, the supporting technology will not be ready in time for you to hit the due dates you were operating under for the last 9 months).

avatar
Cengage Response
10y
Thanks for the post. We never want someone coming to work fearing the worst. That said, we’ve started a journey at Cengage Learning that requires a lot of change. In the education industry, our customers and technology have evolved. To meet that demand, we have to change, or we simply would not be a sustainable company that can provide jobs for thousands. As customers order less print and more digital products, we shift resources. Some jobs go away. But we are constantly hiring and have new jobs and entirely new teams that didn’t exist just three years ago. Rapid change means we must evaluate our compensation benchmarks routinely – I can’t speak to your personal situation but your HR Business Partner could help. Finally, I don’t believe in the concept of wasted work. As you review what you’ve accomplished: There are always opportunities to learn. However, working on an unapproved project sounds unusual – course-correcting if we found an approved project wasn’t hitting the mark would be more the norm. I encourage you to talk to your manager to gain insight into the change, or send me an e-mail with specifics. Thanks again.
Viewing 142 - 144 of 2,405 Reviews

Glassdoor has 2,603 Cengage reviews submitted anonymously by Cengage employees. Read employee reviews and ratings on Glassdoor to decide if Cengage is right for you.