Cengage reviews

Top leadership lacks communication. Layoffs continue to happen across the organization. Promotions are not fairly awarded. Limited career growth. Used to be a great place to work and spent over 10 years with the organization but with recent changes from the investment group, it’s been a continuous change in culture. Low pay for workload.

Poor communication throughout all levels of the company, micromanagement is rampant. The turn over rate is getting higher and higher. Lots of people have been hired and then fired within three months or less, even when following all guidelines and procedures. Lots of lay offs and firing rounds, none of which make sense or are properly communicated. The workload and expectations keeps increasing without proper pay increase or adjustments to the schedule to account for all of customer service's new responsibilities. They are increasing their use of AI and switching to lots of off shore representatives that are not trained properly.